Talkdesk named a Leader in 2024 IDC MarketScape for Contact Center–as-a-Service Applications Software
2024年6月26日 - 11:55PM
ビジネスワイヤ(英語)
According to the report, Talkdesk customers
appreciate the range of capabilities and ease of use of the
product
Talkdesk®, Inc., a global provider of artificial intelligence
(AI)-powered customer experience (CX) technology that serves
enterprises of all sizes, today announced it has been named a
Leader in the IDC MarketScape: Worldwide Contact
Center–as-a-Service (CCaaS) Applications Software 2024 Vendor
Assessment [doc #US52302923 June 2024].
The IDC MarketScape evaluated technology providers that offer
CCaaS capabilities for contact centers and agents with standalone
AI-based products and/or products that leverage AI in such a way
that they are differentiated from similar non-AI–enhanced products,
integration capabilities to other contact centers, or adjacent
functional markets and data management. According to IDC analysis
and buyer perception, Talkdesk was positioned in the Leaders
Category.
According to the report, “Talkdesk customers appreciate the
range of capabilities and ease of use of the product. While AI
remains an aspiration for many organizations, Talkdesk customers
spoke positively of the capabilities being in the platform waiting
for when they were ready to absorb it on their own personal road
map. Talkdesk's AI approach was to build the company's own
capabilities for efficiencies and to minimize compatibility issues.
This includes generative AI (GenAI).”
The report also noted, regarding Talkdesk, that
“Industry-specific CCaaS products are a rarity in the market and
offer a true differentiation for those users seeking greater
specificity for their industry. This includes industry-tuned AI
models and integrations to industry-specific core application
systems, such as Epic in healthcare, and industry-specific
compliance and regulations. Customers reported ease of working with
the vendor for added capabilities.”
Download a complimentary excerpt copy of the IDC MarketScape:
Worldwide Contact Center–as-a-Service (CCaaS) Applications Software
2024 Vendor Assessment here to learn more about how Talkdesk
transforms customer journeys with AI-powered CX solutions.
Supporting Quote
Tiago Paiva, chief executive officer and founder of Talkdesk,
said: "We started our AI journey in 2018, announcing intelligence
would be core to everything we delivered with the launch of
Talkdesk AI. In 2021, we introduced Talkdesk Industry Experience
Clouds, purpose-built to help companies deliver a seamless,
personalized, and trusted client experience. These two investments
have been complete game-changers for Talkdesk over the years, and
we will continue to stay ahead of the CX innovation curve. It is an
honor for Talkdesk to be recognized as a Leader in this IDC
MarketScape.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer
experience. With our cloud-native, generative AI-powered CX
platform, purpose-built industry solutions, and extensible AI
offerings, we empower enterprises in the cloud and on-premises to
deliver exceptional customer experiences that make them more
competitive, grow revenue, reduce costs, and provide operational
efficiencies. With specialized workflows and integrations delivered
out of the box for our Industry Experience Clouds, Talkdesk
accelerates value for our customers faster and more simply than
legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous
innovation and breakthrough results. Our commitment to reliability
and security, paired with our track record of delivering on
promises, sets us apart in the industry. Elevate customer
experiences, streamline operations, and increase revenue with
Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product
and company names are trademarks™ or registered® trademarks of
their respective holders. Use of them does not imply any
affiliation with or endorsement by them.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
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version on businesswire.com: https://www.businesswire.com/news/home/20240626221909/en/
Media Contact:
Christie Blake pr@talkdesk.com