Alorica ReVoLT Wins 2024 Artificial Intelligence Breakthrough Award for Best AI-based Solution for Customer Service
2024年6月26日 - 11:30PM
ビジネスワイヤ(英語)
Reputable International Awards Program
Recognizes Alorica for Its First-of-its-Kind Real-Time Voice
Language Translation Technology
Alorica Inc., a trusted global customer experience (CX) leader,
today announced that Alorica ReVoLT (Real-time Voice Language
Translation) received the 2024 Best AI-based Solution for Customer
Service award in the annual AI Breakthrough Awards program by AI
Breakthrough, a leading market intelligence organization that
recognizes the top companies, technologies and products in the
global Artificial Intelligence (AI) market today. The AI
Breakthrough Awards honors excellence and recognizes innovation,
hard work and success in a range of AI and machine learning related
categories, including Generative AI, Computer Vision, AIOps, Deep
Learning, Robotics, Natural Language Processing, industry specific
AI applications and many more. This year’s program attracted more
than 5,000 nominations from over 20 different countries throughout
the world.
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Alorica ReVoLT is the main attraction of Alorica Clear – an
AI-powered solution suite that eliminates friction in multilingual
CX across digital and voice channels. It provides bi-directional,
real-time voice translation, grammar correction and transcription
for 75 languages and 200 dialects. This solution has already
demonstrated strong initial results, having been successfully
deployed for several large-scale live events and webinars,
achieving one million minutes of translation with a highly
effective fluency rate of more than 97%. Alorica Clear is an
integral part of the technology-infused offerings by Alorica IQ –
the company’s digital and innovation practice focused on user
experience design, technology solutions and analytics.
“Our vision at Alorica IQ is to reimagine the customer
experience with a digital-first mindset that delivers tangible
outcomes for customers and CX operators worldwide,” explained Harry
Folloder, Alorica’s Chief Digital Officer. “Whatever technology we
innovate and implement has to align with our clients’ growth
strategies, exceed their customers’ evolving expectations and best
support an efficient workforce. And then to be able to do it in
real time, cost effectively, easily and at scale…that’s the beauty
of this transformative tool. Alorica ReVoLT is a revolutionary
shift from the way multilingual CX has historically been delivered,
enabling brands to offer service much more quickly, accurately and
seamlessly as they extend their support operations, enter new
markets and engage an increasingly diverse audience.”
With this exclusive technology, brands can offer enhanced
personalization and localization through varied language support,
ensuring consistent and high-quality assistance, while reducing
operational costs by up to 50%. CX providers can streamline
processes, improve the quality of delivery and decrease expenses
simultaneously. For example, eliminating the need for agent accent
neutralization training saves two to three days of training costs.
And a single CX expert now has the ability to provide real-time
multilingual support in many languages from anywhere in the world
while speaking in their native tongue. Agents can perform better,
faster and more efficiently by focusing on service delivery versus
struggling through communication hurdles.
“We’ve all experienced how language barriers and misses of
cultural nuance can negatively impact customer interactions. We
decided to address this issue as our clients are increasingly
focused on global expansion. This first-to-market product helps our
clients around the world scale their operations in a simple way
while increasing customer satisfaction and improving employee
engagement,” shared Max Schwendner, Alorica’s Co-CEO. “Through our
leading Alorica IQ team, we’re able to offer award-winning digital
capabilities to accelerate clients’ growth, enhance their processes
and deepen their relationships with customers. The progress we’re
experiencing with ReVoLT is phenomenal – in fact, we think so
highly of this technology that we’re not only rapidly deploying it
with some of the most trusted and fastest-growing brands, we’ve
also implemented it internally to improve our infrastructure.”
“We are pleased to award Alorica ‘Best AI-based Solution for
Customer Service’ for their transformative AI-driven approach in
reshaping the entire CX landscape,” said Steve Johansson, Managing
Director, AI Breakthrough. “They have set a new gold standard for
customer-centric innovation, and this acknowledgement is a
testament to their unwavering commitment to excellence and customer
satisfaction.”
Experience Alorica ReVoLT’s exclusive capabilities here.
About Alorica
Alorica creates insanely great digital customer experiences at
scale. Our team of 100,000 solutionists, technologists and
operators partner with global brands and disruptive innovators to
deliver digitally charged, tailored interactions customers crave.
With a track record of creating long-term loyalty, Alorica brings
actionable insights, proven processes and CX leadership that
deliver outcomes critical to clients’ objectives, whether they’re
focused on digital optimization, customer engagement or market
expansion. Our digital practice—Alorica IQ—designs, integrates and
optimizes best-of-breed technology solutions across the customer
experience to improve service and increase operational efficiency.
Alorica drives CX innovation for the best clients around the globe
from its award-winning operations in 19 countries worldwide. To
learn more, visit www.alorica.com.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and
recognition platform for global technology innovation and
leadership, the AI Breakthrough Awards program is devoted to
honoring excellence in Artificial Intelligence technologies,
services, companies and products. The AI Breakthrough Awards
provide public recognition for the achievements of AI companies and
products in categories including Generative AI, Machine Learning,
AI Platforms, Robotics, Business Intelligence, AI Hardware,
Computer Vision and more. For more information visit
AIBreakthroughAwards.com.
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Sunny Yu Sunny.Yu@alorica.com