CallRevu Acquires TotalCX: A Strategic Move to Redefine Industry Standards and Automotive Customer Excellence
2024年5月15日 - 4:00AM
In a strategic industry leadership initiative, CallRevu, a premier
entity in the automotive communication intelligence sector, has
announced the acquisition of TotalCX, a leading call management
platform and integrated hosted telephony solution. This pivotal
integration establishes CallRevu as the leading force in the
industry, poised to drive transformative changes and deliver
unprecedented value to clients and stakeholders alike.
The acquisition is both a commitment to growth and a strategic
alignment of visions aimed at redefining industry communication
performance benchmarks. “CallRevu and TotalCX share a common ethos
focused on innovation and excellence, as well as an unwavering
commitment to customer satisfaction. This combination amplifies our
capabilities, enabling us to deliver a comprehensive suite of
solutions. By joining forces, we can deliver exponential value,
allowing us to provide our clients with the best in technology and
service,” said Ben Chodor, CEO of CallRevu.
The sentiment is echoed by Dexter Hopen, Partner at Serent
Capital, “Bringing together TotalCX's unique technology and
talented team with CallRevu's position as a market-leading
automotive communications platform is an exciting new advancement.
We look forward to partnering with these remarkable teams to
accelerate innovation and drive superior value for customers.”
TotalCX’s Co-Founders, Jack Behar and Gary Graves, are both
equally optimistic about the future with CallRevu. Jack Behar
shared his enthusiasm, stating, “Joining forces with CallRevu marks
a new chapter for us, filled with vast opportunities for growth.
This allows us to elevate our offerings and bring added value to
our clients.” Gary Graves echoed this sentiment, adding, “By coming
together we can combine our strengths and deliver an even richer
portfolio of innovative, first-to-market solutions that will
continue to set new industry standards.”
The acquisition is designed to leverage the complementary
strengths of both companies, creating synergies that promise to
enhance service delivery, expand product offerings, and foster
innovation. With a reinforced position, CallRevu and TotalCX are
set to deliver unparalleled value to their customers, setting a new
standard for excellence in the industry.
For more information visit
callrevu.com
Advisory Details: TD Securities served as
exclusive financial advisor and Clifford Chance US LLP served as
exclusive legal advisor to TotalCX.
About CallRevu CallRevu's mission is to drive
success for our partners by elevating intelligence at every touch
point, transforming every interaction into comprehensive analytics
and actionable insights. Our innovative, real-time AI-powered
interaction monitoring, analytical assessment, and strategic
optimization are tailored to empower our partners to make informed
decisions, accelerating revenue growth and cultivating customer
loyalty. We are dedicated to propelling the automotive industry
forward.
About TotalCXTotalCX provides automotive
dealers with a comprehensive approach to customer experience
management and combines automation, AI technology, ongoing
training, real-time assessments, and staff augmentation. The
product suite includes the company's award-winning Hosted PBX,
enabling organizations to scale more easily and collaborate more
effectively. Our exclusive technology captures and analyzes voice
and text communications in real-time, automatically alerting
stakeholders to accelerate decision-making that improves customer
experience and business results.
Media ContactKeri
CohenCorp.comms@callrevu.com