- Largest and most advanced Business Process Outsourcing (BPO)
facility in Kenya commissioned by
H.E. The President of Kenya, Dr.
William S. Ruto
- Over 5,000 new jobs created with US$
50 million investment into CCI Tatu City
- CCI announces commitment to create another 5,000 jobs with
second CCI call centre at Tatu City
- Commissioning of CCI's BPO facility took place during
Elevate Africa Conference at Tatu City
TATU CITY, Kenya, May 10, 2024 /PRNewswire/ -- CCI Global,
Africa's leading outsourcing firm,
proudly announces the grand opening of its Tatu City Call Centre.
This new five-story building inside Tatu City, the 5,000-acre
Special Economic Zone on Nairobi's
doorstep, represents a US$ 50 million
investment into the Kenyan BPO industry. The state-of-the-art
facility is Kenya's largest call
centre, promising to invigorate the nation's economy by creating
over 5,000 new job opportunities in the short term.
At the commissioning of the CCI Tatu City Call Centre by H.E.
The President of Kenya, Dr.
William S. Ruto, CCI announced the creation of a second CCI
building at Tatu City, with the commitment to double CCI Kenya's
call centre workforce to 10,000. These roles span a spectrum of
positions, from call centre agents to managerial roles, solidifying
Kenya's status as a premier hub
for Business Process Outsourcing.
Rishi Jatania, CEO of CCI Kenya,
reaffirmed the company's commitment to the region, stating, "This
launch represents a significant step forward in our mission to
provide top-tier BPO services while contributing to Kenya's socio-economic development. We believe
in the potential of this region and are excited to set the gold
standard for BPO operations in Africa."
The launch of CCI's Tatu City Call Centre by took place during
the esteemed Elevate Africa Conference, a three-day event at Tatu
City uniting industry leaders, policymakers, and stakeholders from
around the world. Themed "The Next Chapter of Innovation," the
Elevate Africa Conference serves as a pivotal platform for
visionary discourse and collaboration across the BPO industry.
"CCI's Tatu City Call Centre makes a significant contribution to
the development of the BPO industry, which is growing rapidly
in our cities, and will create a million jobs for Kenyans alone in
the next few years," said Stephen
Jennings, Founder & CEO of Rendeavour, the owner and
developer of Tatu City. "With the right management, technology,
international access and enabling ecosystem, Kenyan BPO workers
excel on a global scale."
At the heart of CCI's expansion lies a US$ 50 million investment in CCI Tatu City's
development, reflecting a portion of CCI Global's US$ 150 million investment in Kenya since 2016. With a track record of
investments exceeding US$ 2 billion
across Africa since 2006, CCI
reaffirms its dedication to driving economic empowerment on a
continental scale.
Martin Roe CEO of CCI Global, stated, "I am pleased to affirm
Africa's prominence as a top
destination for call center operations, with Kenya emerging as a standout choice. Our
decision to expand across Kenya
reflects our profound confidence in the country's thriving BPO
industry and its capacity for sustained growth.
As we continue our journey in Kenya, contributing to its economic
advancement and providing meaningful employment opportunities, I am
thrilled to announce a significant milestone: the upcoming launch
of another new CCI building in Tatu City.
This strategic move follows the resounding success of our
existing operations, which have already reached full occupancy.
This expansion reinforces our strong commitment to Kenya."
As CCI embarks on this transformative journey, it remains
steadfast in its mission to combat unemployment and drive
socioeconomic progress in Nairobi
and beyond. Strategic partnerships with organizations like
CareerBox Africa enable the provision of digital skills training
programs, empowering unemployed youth, particularly young women, to
upskill young people for work in the BPO industry.
Buildings Sustainability - Kenya's Largest Call Centre Will Run on 96%
Renewable Energy
The new five-story Tatu City contact centre in Kenya, developed by GREA as part of the ENEO
development, will operate almost exclusively on 96% renewable
energy – with solar panels to be installed, natural air corridors,
and self-shading walls to almost totally mitigate the Co2 emissions
involved in the call centre's energy production and consumption.
The new facility has received two awards from The African Property
Awards, and EDGE Green Building and Sustainability Excellence
Associate (SEA) certifications for environmental
responsibility.
"Eneo at Tatu Central represents the pinnacle of BPO facilities,
combining state-of-the-art amenities with green design principles
and community involvement, to create a sustainable, dynamic, and
thriving community hub," said Greg
Pearson, CEO and co-founder of GREA, the developer of Eneo
at Tatu Central.
Female Empowerment in Kenya
The construction of CCI Tatu City had a socio-development focus,
with the involvement of a female construction team, Buildher - a
non-profit social enterprise in Kenya that equips disadvantaged young women
with accredited construction skills and gives stable employment on
urban development projects in Kenya. A cohort of 30 females worked on-site
during construction and fit-out of CCI Tatu City, setting a new
benchmark for women in the built environment in Africa.
The Buildher project aims to create financial prosperity for
Kenyan women, change male attitudes, and promote gender equality
within the African construction industry. The Buildher project is
run by the CCI Tatu City developer Gateway Real Estate
Africa.
About CCI Global
Tatu City now marks CCI's 17th international contact
centre, with call centres across Kenya, Egypt,
South Africa, Ethiopia, Ghana, and Rwanda.
CCI Global serves well-known companies from North America, UK, Australia, Europe, Australia, and New
Zealand, outsourcing their business processes to
Africa, mainly customer service
divisions. The company has a headcount of 15,000+ staff and serves
over 80 companies across telecoms, media, mobile technology,
financial services, hospitality, and healthcare.
As a firm that focuses on impact-sourcing, CCI works
predominantly with large English-speaking companies to bring
international roles to Africa to
support job creation and digital skills development in African
regions struggling with high unemployment.
About Tatu City
Tatu City is a 5,000-acre new city on Nairobi's doorstep with homes, schools,
businesses, a shopping district, medical clinic, nature areas and
recreation for more than 250,000 residents and tens of thousands of
day visitors. Tatu City's schools educate thousands of students
daily, a range of homes suits all incomes and more than 78
businesses thrive in the country's first operational Special
Economic Zone. Located 30 minutes from Westlands, Tatu City
represents a new way of living and thinking for all Kenyans in a
live, work and play environment that is free from traffic
congestion and long-distance commuting.
More than 78 local, regional and global businesses are
operational or under development in Tatu City's business-friendly
location, including CCI Global, Heineken, Kärcher, Dormans, Copia,
Cooper K-Brands, Grit Real Estate Income Group, Twiga Foods,
Freight Forwarders Solutions, ADvTECH, Friendship Group and Davis
& Shirtliff. Business benefits at Tatu City SEZ include VAT
zero-rating, import and stamp duty exemptions and 10% corporate tax
for the first 10 years.
Tatu City is a development by Rendeavour, Africa's largest new city builder with 30,000
acres of visionary projects in growth trajectories across
Ghana, Nigeria, Kenya, Zambia
and the Democratic Republic of
Congo.
For more information about Rendeavour, please visit:
https://www.rendeavour.com/
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