LONDON, Nov. 1, 2011 /PRNewswire/ -- SuccessFactors, Inc.
(NYSE: SFSF), the global leader in business execution software,
today announced that The Lancaster Landmark Hotel Group has built
and deployed a competency framework using SuccessFactors to
identify specific hospitality behaviours, and improve employee
recruitment, retention, and engagement. The company initially
deployed SuccessFactors Performance Management and Goal Management
in 2008, and has now used the critical performance data gathered
from SuccessFactors to identify and measure specific
behaviours.
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The entire hotel industry is facing the on-going challenge of a
transient workforce. In many instances, front line hotel staff are
not always working in the hotel as a long term career option. Yet
these short term employees are the lasting face of the hotel -
meeting and interacting with customers. With all hotels facing the
same issue, the competition for skilled staff with the right
behaviours makes strategic hiring and planning a difficult
challenge to manage.
Will Newbigging, director of
organisational development at the Lancaster Landmark Hotel Group
explained, "We knew as a group that we needed the ability to hire
the attitude and train the skill – not the other way around. Prior
to implementing SuccessFactors, the feedback and the decision as to
where somebody stood with their performance, and what opportunities
were there for them were not really consolidated. SuccessFactors
has allowed us to give a very clear set of hospitality behaviours
and management behaviours that everybody aspires to at an
appropriate level for their role, and enables us to give clear and
regular performance reviews to them that will help us continue to
meet our business objectives as effectively as we can."
The company devised a consistent set of values and behaviours,
and a framework to support the people management investment which
initially began at the Lancaster Hotel, now rolled out across the
group gaining a distinct competitive market advantage for its
talent. Hiring people with the right behavioural fit is not only
cost effective with regards to future coaching and training, but
also helps contribute to existing employee retention in an industry
characterised by a high churn rate. The company is now seeing a
marked difference in its customer satisfaction levels, as well as
employee engagement levels by meeting the very standards that the
group has set for itself.
"SuccessFactors listened to us uniquely as to what we were
trying to achieve, and they've been very flexible with us. We're
now looking at the Succession Management module, which will be the
next stage of our implementation. SuccessFactors has opened our
minds to what technology can do for us. We're both curious and
excited about what we can achieve as a business moving forward."
Watch the Lancaster Landmark Hotel Group story:
http://youtu.be/SxAeJASHvP8?hd=1.
About The Lancaster Landmark Hotel Group
The Lancaster Landmark Hotel Group specialises in the four and
five star sector of the hotel market. The company owns and operates
three prestigious London hotels,
including The Landmark London, The Lancaster Hotel, as well as the
K West Hotel & Spa. The company is Thai owned and has sister
properties in Bangkok, Thailand.
With 600 employees, the hotels are each run as an independent
business and operate as separate entities. The group prides itself
in offering outstanding facilities and a high level of
professionalism, unrivalled in Europe.
About SuccessFactors, Inc.
SuccessFactors is the leading provider of cloud-based Business
Execution Software, and delivers business alignment, team
execution, people performance, and learning management solutions to
organizations of all sizes across more than 60 industries. With
approximately 15 million subscription seats globally, we strive to
delight our customers by delivering innovative solutions, content
and analytics, process expertise and best practices insights from
serving our broad and diverse customer base. Today, we have more
than 3,500 customers in more than 168 countries using our
application suite in 34 languages.
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For further information, please contact:
Vanessa Land
Devonshire Marketing
Tel: +44 (0)870 242 7469
Email: vanessa@devonshiremarketing.com
Andrea Meyer
SuccessFactors
Tel: +1 415 370 7329
Email: ameyer@successfactors.com
SOURCE SuccessFactors, Inc.