Pilot test shows more than 60 percent time
savings for quote to bound policies for
Mercury's independent agents
LOS
ANGELES, June 26, 2023 /PRNewswire/ -- Mercury
Insurance (NYSE: MCY) recently launched "AgentCenter," a new point
of sale software for its agents in California. AgentCenter is designed to
accelerate their time from quote to bound policies.
AgentCenter web-based software was developed in-house at Mercury
with a cross-functional team – including agent experience, sales
development, underwriting, claims, IT and independent agents – to
create the industry's most intuitive point of sale system. The
system benefits agents with new features that include:
- Little-to-no training needed by agent staff due to intuitive
navigation;
- Pre-populated third-party reports and data;
- If the quoted rate changes, agents will know why and how on one
easy-to-read screen;
- One-screen workflows for simple policy updates;
- Ability to view vehicle coverages side-by-side on a single
screen; and
- Significant time savings for quote to bound policies.
"Mercury has been and continues to be a carrier focused on
helping our agents assist Californians," said Brandt Minnich, vice president and chief sales
development officer at Mercury Insurance. "AgentCenter simplifies
workflows and requires virtually no training so our agents can
focus on what's most important to them, selling and servicing
Mercury policies. Our agents will be able to go from quote to bound
policy faster than you can get a cup of coffee."
AgentCenter streamlines the policy quote and bind process,
reducing the time it takes to write a new policy by at least 60
percent. The web-based platform was designed to allow for quick
updates due to regulatory changes and new Mercury product
offerings.
"AgentCenter is easy to use," said Darrell Dugat, office manager at A Bradford Plus
Insurance. "It's pretty awesome."
"We are very pleased with AgentCenter," said Patrick Sevigny, agency principal at Southern
Guard Insurance. "AgentCenter is easy to navigate and not much
training is needed."
Mercury offers a variety of products and services to
Californians, including auto, mechanical breakdown, business auto
insurance, condo, homeowners, home cyber protection, home-sharing
coverage, home systems protection, identity management services,
landlord, renters, lessors risk only and personal umbrella.
Mercury's AgentCenter is available to agents in all 11 states
the carrier operates in: Arizona,
California, Florida, Georgia, Illinois, Nevada, New
Jersey, New York,
Oklahoma, Texas and Virginia.
About Mercury Insurance
Mercury Insurance (NYSE: MCY) is a multiple-line insurance
carrier predominantly offering personal auto, homeowners and
renters insurance through a network of independent agents in
Arizona, California, Georgia, Illinois, Nevada, New
Jersey, New York,
Oklahoma, Texas and Virginia, as well as auto insurance in
Florida. Mercury writes other
lines of insurance in various states, including commercial,
business owners and business auto, landlord, home-sharing,
ride-hailing and mechanical protection insurance.
Since 1962, Mercury has provided customers with tremendous value
for their insurance dollar by pairing ultracompetitive rates with
excellent customer service. Mercury has earned "A" ratings from
A.M. Best and Fitch, as well as "Best Auto Insurance Company"
designations from Forbes and Insure.com. For more information visit
www.MercuryInsurance.com or follow the company on Twitter or
Facebook.
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SOURCE Mercury General Corporation