Outsourcing agreement will enhance security, reliability and
user experience for 5 million annual visitors
HUDSON,
Ohio, May 31, 2022 /PRNewswire/ -- FOREX, the
market leader in currency exchange services in the Nordic
countries, is outsourcing its entire ATM channel management to
Diebold Nixdorf (NYSE: DBD) and is expanding its fleet with DN
SeriesTM devices.
FOREX has nearly 80 branches in Sweden, Denmark, Finland and Norway located in busy locations like airport
terminals and train stations visited by more than 5 million unique
visitors every year. Since most of their customers are
international travelers, foreign exchange is the most-widely used
service at FOREX, either in its branches or at its ATMs. Currently,
12 different currencies are available at FOREX ATMs, making the
self-service channel a critical factor in its digital
transformation to a 24/7, automated service model to offer
increased convenience to customers, drive more transactions and
reduce costs.
The solution scope provided by Diebold Nixdorf to FOREX
includes:
- hardware and software
lifecycle management;
- security and compliance;
- monitoring and integrated service desk;
- installation, maintenance, and repair;
- transaction processing, and more.
With this agreement, the entire fleet is now comprised of
Diebold Nixdorf devices. The yellow-branded ATMs promote the FOREX
brand, increase touchpoint opportunities and ultimately generate
additional revenue. The DN Series technology enables FOREX to offer
a wide range of currencies. Additionally, the large, interactive
screens show customized marketing messages and campaigns, which is
critical for continuing to build and deepen customer relationships
in a self-service environment. Security and compliance are a top
priority, and the DN Series solution delivers on FOREX's
expectations by providing a layered security approach to protect
against traditional and emerging physical, data and cyber
threats.
Carolina Bopp, senior dealer,
at FOREX said: "We love the new DN Series. As
our ATMs are our brand ambassadors, modern and innovative design is
very important for us. We are glad to have a fleet that looks
great and is both secure and available in such a compact size. It's
a real competitive advantage for us."
To further optimize each branch, the ATMs are connected to DN
AllConnectSM Data Engine. Technical data is
continuously aggregated and analyzed using the latest developments
in cloud computing and machine learning, enabling Diebold Nixdorf
to generate personalized, actionable insights for each device. This
helps decrease the number of incidents and resolution time and
guarantee market-leading availability.
Ann-Charlotte Bergstroem, manager Strategic Relationships
& ATM, at FOREX said: "Since many of our customers are
travelers, it's very important that our ATMs are available around
the clock, and it's more efficient for us to partner with an expert
in the ATM technology space. By using Diebold Nixdorf's Managed
Services solutions, we can keep downtime to a minimum, which gives
us peace of mind to focus on serving our customers."
Helena Muller, area sales
lead, Northern Europe, at Diebold
Nixdorf said: "We're excited to build on our partnership with
FOREX to help them meet consumers' needs and offer new, consumer
journeys. DN AllConnect ServicesSM provides a flexible
service solution that's designed to accelerate their performance
and enable growth and continued innovation."
About FOREX
FOREX is since opening its first branch in
Stockholm 1965 the market leader
in the Nordics when it comes to travel money and foreign exchange.
In addition to travel money, we also offer travel insurance,
payment services and a credit card. FOREX has presently more than
80 centrally located branches in the Nordic region. Contact us at
www.forex.se or +46 771 22 22 21.
About Diebold Nixdorf
Diebold Nixdorf, Incorporated
(NYSE: DBD) is a world leader in enabling connected commerce. We
automate, digitize and transform the way people bank and shop. As a
partner to the majority of the world's top 100 financial
institutions and top 25 global retailers, our integrated solutions
connect digital and physical channels conveniently, securely and
efficiently for millions of consumers each day. The company has a
presence in more than 100 countries with approximately 22,000
employees worldwide. Visit www.DieboldNixdorf.com for more
information.
Twitter: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
DN-B
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SOURCE Diebold Nixdorf, Incorporated