The all-inclusive outsourcing agreement will increase branch
and ATM channel efficiency and provide members with modern and
convenient self-service banking
HUDSON,
Ohio, April 4, 2022 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD), a global leader in
driving connected commerce for the financial and retail industries,
today announced it will operate and manage the entire self-service
banking channel for Langley Federal Credit Union (FCU). The credit
union will implement the full suite of DN AllConnect
ServicesSM and replace its entire fleet with DN
SeriesTM devices.
Langley FCU, one of the 100 largest credit unions in
the United States, continuously
looks for ways to improve the value of membership through
innovation. Through the ATM as a Service model, the credit union
will pay Diebold Nixdorf a monthly
fee for the equipment and all services received. Diebold Nixdorf is responsible for all
operations, including implementation, maintenance, monitoring and
event management, compliance, security, cash management and
transaction management. This approach will increase branch and ATM
channel efficiency and continuously maximize convenience for credit
union members. Deployment of the entire solution is expected to be
completed by July 2022.
To further optimize each branch, the new DN Series ATMs will be
connected to DN AllConnectSM Data Engine. Technical
data will be continuously aggregated and analyzed using the latest
developments in cloud computing and machine learning, enabling
Diebold Nixdorf to generate
personalized, actionable insights for each device. This helps
decrease the number of incidents and resolution time and
significantly improve ATM availability.
Langley Federal Credit Union Vice President of
Operations, Jeff Gehris, said:
"We chose to transfer management of our self-service fleet to
Diebold Nixdorf because the
company's innovative nature set them apart from the competition. By
replacing our fleet with DN Series ATMs and outsourcing all
operations, we can provide our members with a modern and convenient
banking experience and bolster revenue-generating opportunities
through self-service."
Langley FCU will also implement Transaction Automation, part of
the DN Vynamic Branch Transformation suite of software solutions.
When an ATM detects an on-us customer, it will process the
transaction directly to the credit union's core backend system.
This empowers Langley FCU to facilitate transactions in-house
whenever possible and enables more advanced and complex
transactions.
Diebold Nixdorf senior vice
president, North America Banking, Chad
Buckland, said: "We are excited to partner with Langley
FCU to provide a comprehensive service that enables them to reduce
the complexities of their self-service channel, lower their total
cost of ownership and increase their security controls removing
risks related to non-compliance with regulations, security or
obsolescence."
About Langley Federal Credit Union
Langley Federal
Credit Union is a federally-chartered credit union, regulated and
insured by the National Credit Union Administration. Langley
Federal Credit Union serves more than 320,000 members and has
$4.2 billion in assets, ranking the
financial cooperative as one of the 100 largest credit unions in
the country.
Langley is a full-service financial institution where everyone
can save, borrow, and spend wisely. Located in Hampton Roads, Langley has 20 branches, over
650 employees and more than 55,000 surcharge-free ATMs throughout
the region. For more information, visit www.langleyfcu.org.
About Diebold
Nixdorf
Diebold
Nixdorf, Incorporated (NYSE: DBD) is a world leader in
enabling connected commerce. We automate, digitize and transform
the way people bank and shop. As a partner to the majority of the
world's top 100 financial institutions and top 25 global retailers,
our integrated solutions connect digital and physical channels
conveniently, securely and efficiently for millions of consumers
each day. The company has a presence in more than 100 countries
with approximately 22,000 employees worldwide. Visit
www.DieboldNixdorf.com for more information.
Twitter: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
DN-B
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SOURCE Diebold Nixdorf,
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