NORTH CANTON, Ohio,
June 29, 2021 /PRNewswire/
-- Sparkasse Hannover has elevated its customer experience,
reduced costs and improved efficiency since outsourcing its
self-service fleet and transferring the entire IT management and
operations of its 450 ATMs to Diebold Nixdorf Managed Services.
As a top German savings bank, Sparkasse Hannover has pursued a
customer-centric, omnichannel approach to banking services across
its 100 locations. Since Diebold Nixdorf has taken over the
operation, management and lifecycle management of all self-service
banking devices, Sparkasse Hannover's clients have experienced
significant service quality improvements – with ATM availability
rising to over 99%. This higher availability means improved
customer experience, higher client satisfaction, more transactions
at the ATMs, increased sales and fewer interruptions for branch
staff.
Sparkasse Hannover ATMs are connected to DN
AllConnectSM Data Engine, which continuously aggregates
and analyzes technical data received using cloud computing and
machine learning. This has contributed to the outstanding
performance of the bank's fleet. When an incident is reported, DN
AllConnect Data Engine remotely identifies the precise root cause
and the type of repair needed. It also provides information about
the required level of skills and experience of the technician, the
spare parts required and the time the repair should take. This
ensures that incidents are resolved faster – first time, every time
– with no repeat failure.
Additionally, Sparkasse Hannover has seen notable cost savings
in excess of 30%. Tasks that were once handled by a team of 4-5
employees can now be done by one part-time employee, freeing up
time and resources to focus on helping customers with high-value
tasks.
Kerstin Berghoff-Ising, Member
of the Management Board of Sparkasse
Hannover, said: "Our partnership with Diebold
Nixdorf has been the foundation to offering a superior experience
to our customers via our self-service channel and establishing a
new standard. We are also aware that customers' needs keep evolving
and trust that the partnership will ensure we keep meeting our
customers' expectations in the future."
The partnership with Diebold Nixdorf allows Sparkasse Hannover
to future-proof its ATM investment and functionality. The bank is
accelerating the deployment of cost-efficient cash recyclers and
replacing older devices with more energy-efficient models with
smaller footprints and state-of-the-art technology. Currently, all
devices are being converted to the purpose-built, IoT-connected DN
Series™.
Octavio Marquez, senior vice
president, Global Banking, at Diebold Nixdorf said: "Our
close partnership with Sparkasse Hannover is an incredible example
of how managed services encompasses efficiency, client service and
innovation. Now Sparkasse Hannover's customers have the flexibility
to decide when and how to bank, and its 1,700 employees can now
dedicate their time and energy to helping clients with new products
and services, leaving the ATM management responsibilities to
us."
About Sparkasse Hannover
With total assets of 16.5 billion
euros, Sparkasse Hannover is number 6 in the ranking of 372
German savings banks. It employs around 1,700 people and has
equipped its approximately 100 locations with more than 450
self-service systems.
About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in
enabling connected commerce. We automate, digitize and transform
the way people bank and shop. As a partner to the majority of the
world's top 100 financial institutions and top 25 global retailers,
our integrated solutions connect digital and physical channels
conveniently, securely and efficiently for millions of consumers
each day. The company has a presence in more than 100 countries
with approximately 22,000 employees worldwide. Visit
www.DieboldNixdorf.com for more information.
LinkedIn: www.linkedin.com/company/diebold
Twitter: twitter.com/dieboldnixdorf
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
DN-B
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SOURCE Diebold Nixdorf, Incorporated