Chunghwa Telecom leverages its widest and
fastest 5G mobile network to better assist customers with digital
transformation and meet the demands of smart applications.
SAN ANTONIO, Sept. 16, 2024 /PRNewswire/ -- Frost &
Sullivan recently researched the telecom and 5G industries in
Taiwan and, based on its findings,
recognizes Chunghwa Telecom with the 2024 Taiwanese Company of the
Year and Customer Value Leadership Awards. The company is an
integrated service provider that owns most of Taiwan's fixed-line infrastructure
(supplemented by undersea cables and satellite coverage), and is
the largest mobile operator in Taiwan. It provides 99% 4G population coverage
nationwide and, unlike its peers, offers critical data services to
the consumer and enterprise segments anywhere and anytime—even in
remote and rural areas. With its 5G service already covering 97.6%
of the country's population and offering 361.83 Mbps median
download speed, the company is leading the way with 5G and is at
the forefront of 5G application development. Its strategic use of
AI technology helps address customers' unmet needs, such as
transitioning toward net zero emissions and environmental
sustainability. In combination with 5G and video streaming
services, AI also enhances the audio-visual experience for
customers.
Chunghwa Telecom's 5G standalone (SA) architecture enables
network slicing for dedicated channels that can withstand peak-hour
traffic, making it suitable for large-scale 5G applications that
require guaranteed bandwidth. With 5G SA powering network slicing,
the company can more adequately address market demand for 5G
applications and take traditional 5G private network construction
to the next level. Chunghwa Telecom's 5G accelerator helps
Taiwanese start-ups develop and commercialize 5G applications that
meet industry needs, and the company has successfully empowered
many enterprises across various industries. Its 5G private networks
have created a stable revenue stream and expanded its market share
in the space, contributing to double-digit year-on-year (YoY)
revenue growth of its ICT business in 2023.
Mei Lee Quah, research director
for ICT at Frost & Sullivan, observed, "Chunghwa Telecom
consistently drives the development of new business applications
and strives to provide customers with faster and more convenient
services that offer more value. As an example, the company is
currently helping advance cybersecurity technologies to create new
business opportunities, especially solutions that address consumer
privacy risks and personal information rights, as well as the
security of business operations and governance. With new 5G
capability, it is also creating a new wave of smart services that
provide customers with higher-quality services and digital
applications."
Chunghwa Telecom's customer satisfaction and experience
differentiate it from competitors. The company's innovative 5G
applications and strong reputation for customer service have pushed
5G subscriptions to exceed 3 million. The company leads the telecom
market with 11.22 million mobile (non-IoT) and 1.92 million IoT
subscriptions, a significant share of the Taiwanese 127.5% mobile
phone penetration rate nationwide. Its long-term relationships with
customers drive brand loyalty and strength beyond Taiwan—the brand
is recognized on global leaderboards. Chunghwa Telecom's robust 5G
partner ecosystem allows the company to enter new markets and
develop new revenue streams with first-to-market solutions that
offer unique experiences and interactive services, increasing
customer support for 5G. Additionally, its partnerships drive
possibilities at a level above local competition and on par with
global leaders. The company's increasing YoY revenue growth and
mobile subscriber market share over the last four years testify to
its leadership and outstanding performance in the telecom market
ahead of competitors in Taiwan.
"Chunghwa Telecom addresses pain points and improves the lives
of Taiwanese people with smart services that offer customers
enhanced solutions and digital applications. The company's
commitment to meeting and exceeding the needs of its customers with
5G is truly commendable and positions it far ahead of its
competitors," added Quah. With its strong overall performance,
Chunghwa Telecom earns Frost & Sullivan's 2024 Taiwanese
Customer Value Leadership Award and Company of the Year Award in
the 5G space and telecom industry, respectively.
Each year, Frost & Sullivan presents the Customer Value
Leadership award to the company that has demonstrated excellence in
implementing strategies that proactively create value for its
customers with a focus on improving the return on the investment
that customers make in its services or products. The award
recognizes the company's unique focus on augmenting the value that
its customers receive, beyond simply good customer service, leading
to improved customer retention and customer base expansion.
Additionally, Frost & Sullivan presents a Company of the Year
award to the organization that demonstrates excellence in terms of
growth strategy and implementation in its field. This award
recognizes a high degree of innovation with products and
technologies, and the resulting leadership in terms of customer
value and market penetration.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost
& Sullivan has been world-renowned for its role in helping
investors, corporate leaders, and governments navigate economic
changes and identify disruptive technologies, megatrends, new
business models, and companies to action, resulting in a continuous
flow of growth opportunities to drive future success. Contact us:
Start the discussion. Contact us: Start the discussion.
Contact:
Tarini Singh
E: tarini.singh@frost.com
About Chunghwa Telecom
Chunghwa Telecom (TAIEX 2412,
NYSE: CHT) ("Chunghwa" or "the Company") is Taiwan's largest integrated telecommunications
service provider in Taiwan, with
leading offerings in fixed communication, mobile communication,
broadband, and internet services. The Company also provides
information and communication technology services to enterprise
customers with its big data, cybersecurity and IDC capabilities,
and is expanding its business into emerging technology services
such as IoT, AI, etc. Chunghwa Telecom has actively and
continuously engaged and implemented environmental, social and
governance (ESG) initiatives with the vision to become an
international benchmark enterprise built upon sustainable
development and has won numerous international and domestic awards
and recognitions for its ESG commitments and best practices.
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