System Will Support Growth and Deliver a
Premier Customer Experience as AimLoan Begins Servicing its
Portfolio
- AimLoan completed its implementation of the MSP servicing
system and will use it to help them manage their mortgage portfolio
in-house
- After evaluating multiple servicing systems, AimLoan selected
MSP because the single platform encompasses all aspects of
servicing, from loan boarding to default
- The internet-direct lender is also using additional Black
Knight solutions to support its servicing operations, including the
consumer-focused Servicing Digital and Customer Service solutions
and its suite of default solutions, including Loss Mitigation
JACKSONVILLE, Fla., Aug. 16,
2023 /PRNewswire/ -- Today, Black Knight, Inc. (NYSE:
BKI) announced that AimLoan, an internet-direct mortgage lender
focused on using technology to deliver savings, transparency and
convenience to mortgage customers, has successfully implemented the
Black Knight MSP loan servicing system to help them manage their
mortgage loan portfolio in-house. MSP is a comprehensive,
end-to-end platform that supports all aspects of servicing for
first mortgages, as well as home equity loans and lines of credit,
on a single system. AimLoan is also using several other innovative
Black Knight solutions focused on the customer experience and
operational efficiencies.
"We evaluated several servicing systems and determined Black
Knight's technology was the clear choice to help us extend our
commitment to servicing and transition our portfolio in-house to
more closely manage our customers' experience across the loan life
cycle," said Vince Kasperick,
founder and president of AimLoan. "The support the Black Knight
team has provided during the implementation process has been
nothing short of extraordinary, and we are looking forward to our
mutual success for many years to come."
In addition to the MSP loan servicing system, AimLoan has
introduced the Black Knight Servicing Digital solution to its
customers, giving them self-service access to customized, timely
information about their mortgages and homes. This powerful
application supports deeper consumer relationships and engagement
by providing customers tools to make mortgage payments and explore
opportunities for refinancing and more – all from the convenience
of the web or a mobile device.
AimLoan's support representatives are now using the innovative
Black Knight Customer Service solution to access a detailed,
holistic and timely view of the key information needed to deliver
exemplary service at the point of customer contact. The solution
presents a customer's loan, home and neighborhood information
through an intuitive, easy-to-use graphical interface – helping
representatives respond to customer questions more quickly,
accurately and efficiently.
To help streamline default processes, AimLoan also implemented
Black Knight's full suite of default solutions to help reduce cycle
times, decrease operating costs and improve efficiencies for
nonperforming loans. This includes Loss Mitigation, a feature-rich,
web-based solution that supports industry-standard retention and
liquidation workouts to streamline operations and mitigate risk.
Loss Mitigation leverages advanced rules and logic to guide users
through processes step-by-step, including validation points
throughout the workflow, to help reduce missed steps and overlooked
information.
AimLoan is also taking advantage of several
servicing-focused data and analytics solutions from Black Knight,
including the Actionable Intelligence Platform, which delivers
strategic, proactive and actionable analytics to the right people
across an organization at the right time, so they know which action
to take next. Additionally, the company is leveraging Black
Knight's McDash industry reports, which provide delinquency and
prepayment overviews, roll rates, and state-level mortgage
performance data. These reports are used to support benchmarking
and analysis, portfolio management, strategy development and
more.
"AimLoan selected the MSP loan servicing system after an
extensive due diligence process, and Black Knight is pleased to
have the opportunity to support the company's growth goals and help
them exceed their high customer experience standards," said
Joe Nackashi, CEO of Black Knight.
"Like AimLoan, Black Knight is committed to fostering seamless,
digital processes, and we have no doubt that our advanced solutions
will help the company exceed its servicing goals."
About Black Knight
Black Knight, Inc. (NYSE:BKI) is an
award-winning software, data and analytics company that drives
innovation in the mortgage lending and servicing and real estate
industries, as well as the capital and secondary markets.
Businesses leverage our robust, integrated solutions across the
entire homeownership life cycle to help retain existing customers,
gain new customers, mitigate risk and operate more effectively.
Our clients rely on our proven, comprehensive, scalable products
and our unwavering commitment to delivering superior client support
to achieve their strategic goals and better serve their customers.
For more information on Black Knight, please visit
www.blackknightinc.com.
About AimLoan
AimLoan.com was founded in 1998 as an
Internet Direct Lender, committed to using technology to provide a
lower cost, more convenient mortgage to our customers. Our system
eliminates the mortgage broker and highly commissioned loan
officer, the highest cost components of the mortgage process. We
further reduce costs by utilizing automated underwriting systems
and other technologies, and by lending in 50 states from a single
location. AimLoan.com was founded by Vince
Kasperick who continues to serve as president.
For more
information:
|
Michelle
Kersch
|
Mitch Cohen
|
Black Knight,
Inc.
|
Black Knight,
Inc.
|
904.854.5043
|
704.890.8158
|
michelle.kersch@bkfs.com
|
mitch.cohen@bkfs.com
|
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SOURCE Black Knight, Inc.