Global Demand Surges for AI, Leadership, and IT Certification Skills to Drive Better Business Outcomes
2024年2月23日 - 1:00AM
Udemy (Nasdaq: UDMY), a leading online skills marketplace and
learning platform, today released its Q4 2023 Global Workplace
Learning Index, a quarterly report highlighting emergent skills
that are growing in demand, as workers of today continue to
navigate a fast-evolving work environment.
Drawing from the activity of nearly 16,000 Udemy Business
customers across the globe, Udemy is uniquely equipped to provide
insight into the emergent technological and professional skills in
the workplace today. These insights enable Udemy to arm
organizations and learners with the information they need to stay
ahead of trends and compete in a constantly evolving workplace.
“2023 was a year where trends around generative AI (gen AI),
hybrid work, building inclusive global workplaces, and
macroeconomic uncertainty drove the consistent need to upskill
across both technological and leadership capabilities," said Greg
Brown, President and Chief Executive Officer at Udemy. “Workers
today need tech skills as much as they need soft, or power skills.
Our Q4 Workplace Learning Index highlights how professionals are
responding to, and meeting these demands, with surging interest in
skills like chatbot development, listening, and customer
service.”
The Index highlighted several emerging themes in corporate
learning, including:
- Gen AI skills continue to surge, suggesting an
evolution in how workers are utilizing it. Growth in
LangChain (109%) and chatbot development skills (56%) suggest that
workers are moving from trying to understand what gen AI is to
learning how they can apply it to their roles and businesses. As of
Q4 2023, 3.2 million learners had enrolled in more than 1,700 gen
AI courses on the Udemy platform. According to Udemy’s Global
Learning & Skills Trends Report, ChatGPT was the
fastest-growing skill in 2023, with a surge of 4,419%. While
ChatGPT continues to be popular and remains a surging skill in some
countries, professionals are also learning how to build their own
models with their own data, rather than relying solely on external
bots. Just like when developers began to build their own apps, this
movement could signal significant innovation in the field.
- The gen AI skills surge is happening in parallel with
surges in cybersecurity and ethical hacking. As
organizations start to leverage more data for gen AI, they may also
recognize the need for stronger cybersecurity capabilities. Udemy
saw growing demand for cybersecurity courses in Spain (154%) and
Mexico (47%), in particular. Similarly, courses for ethical hacking
saw increased demand within the entertainment and media industry
(37%) and also in Mexico (28%).
- As workers continue to navigate hybrid or remote work
and find their place in an AI-focused landscape, they’re eager to
improve their “human” skills. For leaders and employees
alike, skills like active listening and work-life balance are even
more important as they seek to communicate with colleagues in a mix
of in-person and virtual settings and try to set boundaries in a
world in which work is ever-present and always on. Globally,
listening skills have surged 52%, customer service skills by 51%,
and work-life balance skills saw an increase of 42%.
- Learners continue to value and seek certifications to
stand out in a competitive job market. Udemy is among the
largest platforms to support IT certification on the market, with
10 million enrollments in IT certification training on the platform
in the past year. Globally, the fastest-growing certification
preparation courses were The Open Group Certified: TOGAF Enterprise
Architecture Foundation, which saw an increase of 167%, and
1Z0-819: Oracle Certified Professional: Java SE 11 Developer with
an increase of 63%. In the tech industry, Lean Six Sigma Green Belt
Certification was increasingly popular, with an increase of 86%,
and AWS dominated in global markets such as Japan, where AWS
Certified Security - Specialty increased by 86%. To address this
continued demand, Udemy introduced the Integrated Skills Framework
in 2023 for the discovery, preparation, and demonstration of
skill-building in organizations through badging and
certifications.
“The world of work is shifting quickly, and the skills necessary
for success are shifting with it,” said Stephanie Stapleton
Sudbury, President of Udemy Business. “As more leaders begin to
integrate skills-based approaches into their talent and development
strategies, it’s even more important to keep a finger on the pulse
of key learning trends and top skills to prepare their
workforces.”
To learn more about how organizations can partner with Udemy
Business to upskill for the future,
visit: business.udemy.com.
MethodologyThe Udemy Global Workplace Learning
Index uses data from thousands of Udemy Business customers
worldwide. Location data is based on the country associated with
the company. The skills data compares the consumption of courses in
the Udemy Business collection from Q3 2023 to Q4 2023. Courses are
associated with one or more topics, with a maximum of five topics
per course. The trending skills that you see in the report are
based on these topics. If a course covers multiple topics,
consumption minutes are divided equally across all topics
associated with the course.
About UdemyUdemy (Nasdaq: UDMY) transforms
lives through learning by providing flexible and effective skills
development and validation. Through the Udemy Intelligent Skills
Platform and its community of instructors, millions of learners
gain expertise in a wide range of technical and professional skills
– from generative AI to leadership. The Udemy marketplace provides
learners with thousands of up-to-date courses in dozens of
languages, offering a variety of solutions to achieve their goals.
Udemy Business empowers enterprises to offer on-demand learning for
all employees, immersive learning for tech teams, and cohort
learning for leaders. Udemy Business customers include FenderⓇ,
Glassdoor, On24, The World Bank and Volkswagen. Udemy is
headquartered in San Francisco with hubs in Denver, USA; Ankara and
Istanbul, Türkiye; Dublin, Ireland; Melbourne, Australia; and
Gurugram, India.
Media Contact Elizabeth WeingartenDirector of
Thought Leadershippress@udemy.com
Investor ContactDennis WalshVice President,
Investor Relationsdennis.walsh@udemy.com
Udemy (NASDAQ:UDMY)
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