Delta Air Lines Selects T-Mobile as Preferred Mobility Partner
2024年4月18日 - 11:06PM
ビジネスワイヤ(英語)
Leading global airline to take operations
and customer experiences to even higher altitudes with 5G
Today, Delta Air Lines (NYSE: DAL) announced it has named
T-Mobile (NASDAQ: TMUS) as its preferred mobility partner, uniting
America’s most awarded airline with America’s most awarded 5G
network. Over the span of this long-term agreement, Delta will move
more than 60,000 lines to T-Mobile and deploy a T-Mobile 5G hybrid
network at their Atlanta headquarters to strengthen operational
efficiency and enhance customer service.
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the full release here:
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Delta Air Lines Selects T-Mobile as
Preferred Mobility Partner (Photo: Business Wire)
Delta is consistently recognized for excellence in everything
from customer experience to operational performance. It’s all
because Delta continually pushes the limits to enhance the travel
experience for its millions of customers. By leveraging the
nation’s largest, fastest 5G network, Delta aims to improve
operations across nearly every part of the journey — from check-in
and boarding to departure, arrival, baggage handling and
beyond.
"Connecting the world also means harnessing world-class
connectivity,” said Ranjan Goswami, SVP of Customer Experience
Design, Delta Air Lines. “Our collaboration with T-Mobile is
unlocking how we serve customers at each step of their journey and
ensuring our people have all the information they need at their
fingertips to deliver the elevated and welcoming experiences Delta
is known for.”
Through this partnership, Delta will accelerate its efforts to
enhance connectivity across several of its frontline teams using 5G
smartphones, tablets and ruggedized devices — ultimately taking the
customer experience to higher altitudes.
- Many of Delta’s flight attendants, airport customer service
agents and ground crews will use superfast 5G speeds to facilitate
above-wing and below-wing activities such as pre-flight and
post-flight procedures, aircraft servicing, catering, baggage
handling, maintenance and more.
- Once implemented, pilots will experience improved connectivity
to existing digital tools and resources globally, such as
electronic flight bags containing weather information and dispatch
services.
- Delta Sky Club ambassadors will gain advantages from 5G
connectivity and communications with above-wing staff for better
service delivery and customer satisfaction.
Additionally, a dedicated 5G hybrid network from T-Mobile’s 5G
Advanced Network Solutions will boost Ultra Capacity 5G performance
for corporate employees at Delta’s headquarters in Atlanta. This
will offer comprehensive 5G coverage indoors and outdoors to
support fast and reliable connectivity vital for operations across
the entire Delta campus, including hangars and technical
operations.
“Delta and T-Mobile have a lot in common. We’re both passionate
about connecting people and places and delivering exceptional
customer experiences along the way,” said Callie Field, President,
T-Mobile Business Group. “As the leading 5G network in 20 of the
nation's busiest airports, we're eager to put our solutions to work
for the benefit of Delta customers and employees."
To learn more about T-Mobile’s award-winning 5G coverage and how
it can help your business go further, visit:
www.t-mobile.com/now.
For more information about Delta’s award-winning service, click:
https://news.delta.com/delta-americas-most-awarded-airline.
Follow @TMobileNews on X, formerly known as Twitter, to stay up
to date with the latest company news.
See 5G device, coverage, & access details at
T-Mobile.com.
About Delta
No one better connects the world. Through the warmth and service
of Delta Air Lines (NYSE: DAL) people and the power of innovation,
Delta never stops looking for ways to make every trip feel tailored
to every customer. 100,000 Delta people lead the way in delivering
a world-class customer experience on over 4,000 daily flights to
more than 280 destinations on six continents, connecting people to
places and to each other. Delta served more than 190 million
customers in 2023 – safely, reliably and with industry-leading
customer service innovation – and was again recognized as North
America's most on-time airline. We remain committed to ensuring
that the future of travel is connected, personalized and enjoyable.
Our people's genuine and enduring motivation is to make every
customer feel welcomed and respected across every point of their
journey with us.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
https://www.t-mobile.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240414675948/en/
Media Contacts T-Mobile US, Inc. Media Relations
MediaRelations@t-mobile.com
Investor Relations Contact T-Mobile US, Inc.
investor.relations@t-mobile.com https://investor.t-mobile.com
T Mobile US (NASDAQ:TMUS)
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