In its 2023 Scam and Robocall Report, T-Mobile
unveils the industry’s top scam trends and shares how Scam Shield
helps keep customers protected
T-Mobile US, Inc. (NASDAQ: TMUS):
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In its 2023 Scam and Robocall Report,
T-Mobile unveils the industry’s top scam trends and shares how Scam
Shield helps keep customers protected (Graphic: Business Wire)
What’s the news: The Un-carrier
released its 2023 Scam and Robocall Report, sharing that T-Mobile’s
Scam Shield identified or blocked 19.8 billion calls in 2023 — an
impressive 628 spam calls every second. Thanks to T-Mobile’s
ongoing network advancements and government intervention, T-Mobile
customers saw a 51% decrease in scam calls from 2022.
Why it matters: Americans collectively
lost $10 billion to scams in 2023 and scammers and spammers aren’t
slowing down. As bad actors continue to get more creative, there’s
never been a better time to stay protected.
Who it’s for: Everyone who wants
better protection against fraudsters.
T-Mobile (NASDAQ: TMUS) today released its third annual Scam and
Robocall Report, sharing new 2023 data highlighting emerging trends
related to scam, spam and robocall activity, and showcasing how the
Un-carrier’s Scam Shield technology helps keep customers protected
against unwanted fraudulent calls.
“Scammers are leveling up, but so is T-Mobile’s Scam Shield,
allowing us to continuously evolve our technology when our network
filters detect a scam call,” said Ulf Ewaldsson, President of
Technology, T-Mobile. “In 2023, Scam Shield identified a staggering
628 scam calls every second, proving scammers aren’t slowing down.
T-Mobile’s Scam Shield technology continues to lead the wireless
industry in scam protection, helping to keep customers protected
from scams with America’s 5G leader.”
Changes in Scammer Behavior
Ongoing advancements to T-Mobile’s network technology, including
machine learning and AI, as well as government intervention have
pushed scammers back and helped reduce scam call attempts by 51% in
2023. This decrease in call volume is due to several factors:
- The broader provider implementation of error code 608 mandated
by the FCC in 2022, which signifies that the call you initiated was
blocked by the originating provider, and therefore, it did not
reach the intended recipient. As more carriers followed T-Mobile
and implemented error code 608, the number of retry calls
significantly declined, resulting in a steep decrease in scam calls
in 2023.
- More providers, following T-Mobile’s lead, identifying
STIR/SHAKEN calls to combat caller ID spoofing, which accounts for
almost 86% of incoming mobile calls.
T-Mobile’s network technology continues to lead the wireless
industry in scam protection, prioritizing customer safety, scam
prevention and ease of use. By November 2023, Verizon said they
blocked 8.2 billion unwanted calls in 2023. In that same period,
T-Mobile’s Scam Shield blocked an impressive 17 billion.
Top Techniques from Scammers
Scammers continue to change their tactics with the seasons,
continuing to take advantage of seasonal moments including tax
season, back to school, open enrollment and the weeks leading up to
the holidays, which see the highest influx of scams. Interestingly,
Christmas, New Years Eve, Easter and other major holidays saw 97%
fewer scam calls than a typical weekday, proving even scammers take
time off.
Scammers continue to rely on the “if it ain’t broke, don’t fix
it” mentality, with repeat tactics that trick unsuspecting
customers again and again. Similar to last year, healthcare-related
scams (Medicare, health insurance) continued to rise in popularity,
accounting for over 40% of all scam attempts followed by financial
scams with almost 20% of scam attempts, both of which often target
consumers 55 and older.
The holidays continued to be a major target for scammers as they
attempt to catch unsuspecting consumers off guard by impersonating
popular retailers (Amazon, Walmart) and delivery providers (UPS,
FedEx, U.S. Postal Service) to gain financial information.
One outlier from previous years is vehicle warranty scams were
nearly nonexistent in 2023, following a 2022 FCC cease-and-desist
order to a few telcos (not T-Mobile) against these types of
scams.
Target Regions/Demographics
Scammers work regionally, hitting some states harder than
others. In 2023, Texas, California, Florida, New York and North
Carolina led scam call attempts. Year over year, Texas takes the
crown for highest volume of scam calls, especially as it relates to
Medicare scams. And overall, fraudsters continue to target adults
55+ with health insurance-related scams.
What’s on the Horizon
As Artificial Intelligence (AI) rapidly evolved in 2023, it led
to new advancements for businesses and consumers alike — but along
with the pros come significant cautions. As AI technology grows, so
do consumer threats with scammers leveraging AI to their advantage.
Last year, the industry started to see trends like synthetic voice
calls, voice cloning, real-time text-to-voice synthesis and
Generative AI. As the industry continues to see a rise in AI as a
way to trick unsuspecting victims, T-Mobile continues to evolve,
investing in AI technologies to increase network level
protection.
“Just as phone and text calls evolve, so do the tools required
to combat them. Consumers have a hard enough time trying to discern
between legitimate and malicious calls and texts,” said Carrie
Kerskie, identity theft speaker, author and consultant. “With the
implementation of AI, these scams will continue to increase both in
frequency and sophistication. Defending against these scams
requires tools to help identify the original sender or, even
better, block them from ever reaching the intended target.”
Scam Shield’s Got Your Back
T-Mobile’s patented technology protects customers by updating
protections every six minutes! Customers who turn on Scam Block
will no longer receive "Scam Likely" calls as the call is blocked
on the network level. Customers can turn on Scam Block in the Scam
Shield app or by simply dialing #662# from a T-Mobile device to
stop these calls at the network level. Caller ID and STIR/SHAKEN
call verification allow customers to see who is calling and when a
call is authenticated by the T-Mobile network.
Here’s how you can protect yourself and your loved ones from
scams in 2024:
- Activate free Caller ID to know who is calling.
- Don’t answer any calls from unknown numbers. If the caller is
legitimate and trying to reach you, they’ll likely leave a message
or send a text.
- If an offer sounds too good to be true, it probably is. Any
call demanding immediate payment (via gift card or electronic
payment) is very suspect.
- Never reveal personal information, such as your Social Security
number, mother’s maiden name, passwords or credit card
numbers.
- Don’t assume a caller is who they say they are. If you receive
a call from somebody representing a company or government agency,
hang up and call back via the phone number listed on the official
website to confirm its validity.
- Simply download the free Scam Shield app and toggle on Scam
Block (or enable Scam Block by dialing #662# from your T-Mobile
device).
- Use Scam Shield’s premium features to block individual numbers
and entire categories of spam calls such as telemarketing or
political calls.
- Report suspicious SMS messages by forwarding the text to
7726.
T-Mobile and Metro by T-Mobile customers can download the Scam
Shield app for free on the App Store or Google Play and have a
dashboard at their fingertips for all Scam Shield tools. With the
app, you can turn on Scam Block and check to see which calls have
been blocked at any time as well as gain access to Caller ID and
other free Scam Shield tools.
This report comes from T-Mobile’s analysis of internal Scam
Shield data. Scam Shield is available to T-Mobile customers with
qualifying service and a capable device. Turning on Scam Block
might block calls you want, and Scam Block can be disabled at any
time. For more information on Scam Shield, check out
https://www.t-mobile.com/customers/scam-shield.
For more information on how T-Mobile is protecting customers
with Scam Shield, head here.
Follow @TMobileNews on X, formerly known as Twitter, to stay up
to date with the latest company news.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
https://www.t-mobile.com
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