ONXS Onyx Software (MM)

Onyx(R) Software Corporation (NASDAQ:ONXS), a worldwide leader in customer management solutions for the enterprise, today announced that Tikshoov, the largest provider of outsourced contact center services in Israel, has selected Onyx as its multi-tenant customer relationship management (CRM) platform. With over 2,500 staff operating 1,800 advanced contact center workstations from six independent locations in Israel, Tikshoov fields more than 200,000 information and sales calls for its clients every day. IT Navigator, Onyx's partner in Israel, implemented the solution which allows Tikshoov to host multiple clients on the same contact center infrastructure, delivering a consistent customer service experience, while providing high levels of personalization and security for each client company. "The Onyx CRM solution will play an important role in delivering high quality and personalized services to our growing portfolio of customers who want to outsource their contact center," said Yoram Raviv, Executive Vice President, Tikshoov. "The desire to provide each customer with a secure customer management interface, customized to meet their industry-specific business requirements and information needs, in the shortest space of time was a major factor in our decision to invest in Onyx. Its ability to preserve our existing IT investments by using open standards to integrate with other IT assets such as computer telephony integration (CTI) platforms and automatic call distribution (ACD) systems, for example, was also important to us." "Contact centers are often at the heart of key business processes, so it is no surprise that they require increasingly flexible and scalable customer management environments in order to thrive," said Andie Rees, Senior Vice President, International, Onyx Software. "We are confident that the advanced service, sales and multi-tenant capabilities provided by Onyx, combined with the expertise of IT Navigator, will provide Tikshoov the competitive edge it is looking for in its rapidly growing outsourcing business." About Tikshoov Tikshoov is the leading provider of contact center services in Israel and an emerging global player. It designs, launches and operates state-of-the-art contact centers that integrate advanced information technology and communications systems. Its service representatives leverage these systems to deliver high-quality support, marketing and sales contacts for its corporate clients' customers. Tikshoov provides outsourced contact center services for a range of organizations, serving in effect as a specialized operational branch for our clients. Its service concept is based on the principles of business co-operation, an identity of interests, and full transparency, enabling its clients to monitor contact center operations on a continual basis. About Onyx Software Onyx Software Corporation (NASDAQ:ONXS) is a worldwide leader in customer management and process software for mid- and large-size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software -- companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/. Forward-Looking Statement This press release contains forward-looking statements, including statements about the potential performance of Onyx products and services, including the ability of those products and services to increase the competitiveness of Onyx customers. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "predict," "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to the risk that defects or errors are discovered in our products or that our products do not otherwise perform as expected, the risk that our customers do not realize the expected benefits from our products and the "Risk Factors" described in our annual report on form 10-K and our quarterly report on form 10-Q and other filings with the Securities and Exchange Commission which are available on our investor relations home page at www.onyx.com/investors. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events. Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.