Leading digital conversations company awarded
top honors for customer engagement from the principal trade
association for software
NEW
YORK, May 30, 2024 /PRNewswire/
-- LivePerson (Nasdaq: LPSN), the enterprise leader in
digital customer conversations, won Best Customer Service Solution
at the 2024 SIIA CODiE Awards. Now in its 39th year, the
prestigious annual CODiE Awards recognize companies producing the
most innovative business technology products across the world.
The Software & Information Industry Association (SIIA), the
principal trade association for the software and digital content
industries, announced the CODiE winners in a virtual ceremony.
Recognized as the industry's sole peer-reviewed awards program, the
CODiEs begin with rigorous reviews by expert judges who determine
the slate of finalists. The wider SIIA membership community then
votes on the finalists, with scores from both rounds tabulated to
select the final winners.
LivePerson's win in the Best Customer Service Solution category
highlighted its leadership in both artificial intelligence and
digital engagement. Built on decades of experience working with the
world's top brands — and informed by billions of real customer
interactions — the company's Conversational Cloud platform earned
top marks for helping enterprises put meaningful conversations at
the center of their business.
"One of the biggest challenges facing the enterprise today is
achieving measurable ROI from AI. On top of that, consumers are
skeptical that AI and automation are being used to help them, not
just to wall them off from real conversations," said John Sabino, CEO of LivePerson. "We're proud to
gain this recognition from our peers in the industry for solving
these challenges — and delivering better outcomes for both brands
and consumers as a result."
"The recipients of the 2024 Business Technology CODiE Awards
continue to uphold the prestigious tradition of the CODiEs by
developing the most effective and influential applications,
services, and products in the business technology sector," said
SIIA President Chris Mohr. "We take
immense pride in acknowledging this year's winners: the crème de la
crème. Congratulations to all the recipients."
To learn more about LivePerson's award-winning solutions for
digital customer conversations, visit www.liveperson.com.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN)
is the enterprise leader in digital customer conversations. The
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and safety tools to unlock the power of Conversational AI
for better business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
About the SIIA CODiE™ Awards
The SIIA CODiE Awards is
the only peer-reviewed program to celebrate the vision, talent, and
advances in building quality products in the tech industry. Since
1986, thousands of products, services and solutions have been
recognized for leading innovation and achieving excellence. For
more information, visit https://siia.net/CODiE.
About Software and Information Industry Association
(SIIA)
SIIA is an umbrella association representing nearly
400 technology, data and media companies and associations globally.
Industry leaders work through SIIA's divisions to address issues
and challenges that impact their industry segments with the goal of
driving innovation and growth for the industry and each member
company. This is accomplished through in-person and online business
development opportunities, peer networking, corporate education,
intellectual property protection and government relations. For more
information, visit siia.net.
Media Contact:
Mike Tague,
mtague@liveperson.com
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SOURCE LivePerson, Inc.