ISG Provider Lens™ report says GenAI is
driving enterprise IT and business transformation on the AWS
cloud
GenAI dominates the strategic plans and road maps for providers
in the U.K. AWS ecosystem, as they work to meet client demands for
data modernization, green FinOps and hybrid and multicloud
architectures, according to a research report published today by
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for
the U.K. finds AWS ecosystem providers have begun to integrate
GenAI into many aspects of their portfolio offerings, from
professional services to data analytics. Providers are pioneering
GenAI use cases that aim to meet enterprise demand for improved
productivity, customer and employee experience and top-line
growth.
“AWS provides an array of AI-powered services and tools to help
enterprises and technology service providers advance their GenAI
business goals,” said Ant Drake, ISG partner, North Europe. “AWS
providers are in turn offering data modernization services using
the AWS cloud and related AWS tools to help enterprises bring
structure and order to their data.”
With hyperscaler cloud costs an increasing concern for U.K.
enterprises, many providers offer FinOps services and solutions
with granular views of cloud consumption, spending and capacity for
chargebacks. Some also offer green or sustainable FinOps as a
service, integrating carbon impacts into the FinOps framework and
providing best-practice recommendations for sustainable cloud
use.
The increasing frequency of hybrid and multicloud enterprise
architectures is prompting enterprises to configure their workloads
and functions according to the relative strengths of different
cloud platforms. Some providers observe a growing demand for cloud
repatriation services, helping enterprises move part of their
workloads onto private clouds for control, cost or regulatory
reasons.
“While lift and shift cloud migrations continue to occur, they
are often viewed as costly due to reduced flexibility and
potentially higher costs in the long run,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “AWS
ecosystem providers play a crucial role in helping enterprises map
their current IT infrastructure and architect the right hybrid or
multicloud approach.”
Growing enterprise demand to move from VMware to the AWS cloud
stems from concerns about future licensing costs following
Broadcom’s acquisition of VMware, combined with AWS incentives to
encourage VMware users to migrate. Many providers are actively
offering services to support these migrations, whether through
AWS-cloud native migrations or containerization.
For more insights into the cloud challenges facing U.K.
enterprises, including how to comply with a growing number of
regulations and take advantage of new technologies on the horizon,
plus ISG’s advice for addressing these issues, see the ISG Provider
Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for
the U.K. evaluates the capabilities of 36 providers across four
quadrants: AWS Professional Services, AWS Managed Services, AWS
Data Analytics, AI and ML and AWS SAP Workloads.
The report names Accenture, Capgemini, Cognizant, DXC
Technology, TCS and Tech Mahindra as leaders in all four quadrants.
Eviden (Atos Group), HCLTech, Version 1 and Wipro are named leaders
in three quadrants each, while GFT, Hexaware and Quantiphi are
named leaders in one quadrant each.
In addition, for one quadrant, Zensar Technologies is named a
Rising Star. ISG defines a Rising Star as a company with a
“promising portfolio” and “high future potential.”
In the area of customer experience, Persistent Systems is named
the global ISG CX Star Performer for 2024 among AWS ecosystem
providers. Persistent Systems earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
Customized versions of the report are available from DXC
Technologies and Version1.
The 2024 ISG Provider Lens™ AWS Ecosystem Partners report for
the U.K. is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20241010623609/en/
Press: Sarah Ye, ISG +44 7833 567868
sarah.ye@isg-one.com
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
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