Providers are well prepared to aid
enterprises in complying with some new regulations but remain
deficient in others, ISG Provider Lens™ report says
Enterprises in France are reassessing their priorities and
moving from a “cloud first” to a “cloud right” strategy, according
to a new research report published today by Information Services
Group (ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2024 ISG Provider Lens™ Private/Hybrid Cloud - Data Center
Services report for France finds enterprises in this country are
taking a second look at their hybrid cloud architectures in a bid
to migrate workloads to a more efficient platform instead of moving
everything to one place. This new approach weighs the respective
benefits of private and public clouds, considers licensing expenses
and modernization costs as well as regulations regarding healthcare
data, privacy, confidentiality and data sovereignty, the ISG report
says.
“It is no longer just an either/or strategy,” said Julien
Escribe, partner and head of ISG SEMEA, based in Paris.
“Enterprises are working with providers to arrive at the best
combination for managed hosting, shared and dedicated
infrastructure, private cloud and two to four public cloud
providers.”
A hybrid cloud architecture should facilitate workload migration
across data centers by using high-capacity network links that offer
low latency, the ISG report says. The resulting architecture should
enable distribution of applications across different data centers
while managing operational costs and complying with regulations,
the report says.
For enterprises in the healthcare sector, service providers may
offer a Hébergeur de Données de Santé (HDS) certification and can
advise clients on where to store patient data in compliance with
regulations, the ISG report says. In addition, a growing number of
providers now comply with the standards defined by the Commission
Nationale de l’Informatique et des Libertés (CNIL), an independent
French administrative regulatory body focused on ensuring adherence
to data privacy law in collecting, storing and using personal data,
the report says.
On the other hand, the complexity of complying with strict
French regulations regarding data sovereignty has proven to be a
bigger challenge, the ISG report says. According to the report,
only a few data center providers can offer SecNumCloud
certifications issued by ANSSI, the French National Agency for
Information Systems Security.
“Midmarket enterprises in France do not feel the same sense of
urgency to move toward data sovereignty,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “These
companies are more focused on cost and performance, which enables
them to adopt multicloud architectures and more freely designed
hybrid infrastructures.”
The report also examines challenges faced by the financial
sector as new, stricter rules for protection, detection,
containment, recovery and repair capabilities against IT-related
incidents are scheduled to take effect in January 2025.
For more insights into the private/hybrid cloud and data center
services challenges that enterprises in France face, including
finding clean energy sources and developing a GenAI strategy, along
with ISG’s advice for addressing them, see the ISG Provider Lens™
Focal Points briefing here.
The 2024 ISG Provider Lens™ Private/Hybrid Cloud - Data Center
Services report for France evaluates the capabilities of 50
providers across four quadrants: Managed Services for Large
Accounts, Managed Services for Midmarket, Managed Hosting and
Colocation Services.
The report names Orange Business as a Leader in all four
quadrants, while Atos, Cloud Temple, Kyndryl and Sopra Steria are
named as Leaders in two quadrants each. Accenture, Capgemini,
Cheops Technology, Claranet, Cogent, DATA4, Digital Realty, DXC
Technology, Ecritel, Equinix, OVHcloud, ScaleSquad, Scaleway, SCC
and Wipro are named as Leaders in one quadrant each.
In addition, Constellation, Etix Everywhere and HCLTech are
named as Rising Stars — companies with a “promising portfolio” and
“high future potential” by ISG’s definition — in one quadrant
each.
In the area of customer experience, Green is named the global
ISG CX Star Performer for 2024 among Private/Hybrid Cloud – Data
Center Services partners. Green earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
A customized version of the report is available from Orange
Business.
The 2024 ISG Provider Lens™ Private/Hybrid Cloud - Data Center
Services report for France is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of insights to help guide their
selection of appropriate sourcing partners, while ISG advisors use
the reports to validate their own market knowledge and make
recommendations to ISG's enterprise clients. The research currently
covers providers offering their services globally, across Europe,
as well as in the U.S., Canada, Mexico, Brazil, the U.K., France,
Benelux, Germany, Switzerland, the Nordics, Australia and
Singapore/Malaysia, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240725430504/en/
Press Contacts:
Lucy Hermann-Taylor, ISG +33 06 76 01 35 48
lucy.hermann-taylor@isg-one.com
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
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