Australian enterprises accelerate and adapt
cloud strategies amid AI hopes, ransomware worries and changing
work modes, ISG Provider Lens™ report says
The acceleration of digital transformations and cloud
implementations by Australian companies and government agencies is
expanding the country’s Microsoft cloud ecosystem, according to a
new research report published today by Information Services Group
(ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Australia finds that organizations’ cloud strategies are evolving
quickly, shaped by concerns about cloud costs, geopolitical
instability and a growing risk of cyberattacks. In turn, the market
for Microsoft cloud-related services is also evolving. Adoption of
Microsoft Power Platform and Dynamics 365 is especially strong,
with enterprises increasingly focused on building applications
correctly as they migrate to the cloud.
“Australian companies are cautious about technology, seeking a
strong return on investment,” said Ben Rossiter, ISG technology
modernization lead in Australia. “They are partnering with
providers for the best possible implementations.”
Many Australian organizations are still catching up with
dramatic changes in employee and customer expectations that
accelerated with the COVID-19 pandemic, ISG says. Service providers
are helping them deploy the right devices, network security and
collaboration tools to keep remote workers happy, safe and
productive.
Microsoft’s AI strategy for Azure continues to evolve amid
growing enterprise interest in using AI to augment human
productivity, the report says. Companies are under pressure to
quickly introduce new products and services and see AI as a tool to
boost employees’ innovation efforts. They are expected to increase
their adoption of AI, and especially conversational AI, in Azure
implementations over the next few years.
As generative AI (GenAI) emerges as a key technology for many
enterprise functions, companies are integrating AI with their
workflows, business applications and collaborative platforms, ISG
says. GenAI services for Microsoft clouds are helping them to
prepare for this new wave of capabilities. Organizations that
understand how to use GenAI are expected to outperform those that
come late to the technology.
In the wake of the pandemic and a recent surge in ransomware
attacks, Australian organizations have grown more comfortable with
putting applications on the cloud, ISG says. Many, though not all,
have already migrated applications with low to medium complexity
and are now ready to trust complex core systems such as SAP to the
cloud. SAP’s announcement of the impending end of life for its
on-premises products has accelerated this trend.
“Some Australian organizations are still reluctant to put
business-critical applications on the cloud,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “Service
providers can educate them on how to make the transition easily and
minimize risks.”
The report also examines other Microsoft cloud trends affecting
Australian companies, including the rising importance of data
governance and providers’ shift from IT-centric to customer-centric
approaches, focusing on end-user experience to drive business
outcomes.
For more insights into the Microsoft cloud challenges facing
Australian enterprises, including the growth of unstructured data
and a shortage of resources for digital transformation amid rising
costs, along with advice for addressing them, see the ISG Provider
Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Australia evaluates the capabilities of 40 providers across five
quadrants: Managed Services for Azure, Microsoft 365 Services, SAP
on Azure Services, Power Platform Services and Generative AI
Services for the Microsoft Clouds.
The report names Accenture & Avanade, DXC Technology,
Fujitsu, TCS and Wipro as Leaders in all five quadrants. It names
Kyndryl as a Leader in four quadrants and Capgemini, HCLTech and
Telstra as Leaders in three quadrants each. Logicalis, Unisys and
Velrada are named as Leaders in two quadrants each. AC3, Barhead
Solutions, Hexaware, Macquarie Cloud Services, PwC and Tech
Mahindra are named as Leaders in one quadrant each.
In addition, Infosys is named as a Rising Star — a company with
a “promising portfolio” and “high future potential” by ISG’s
definition — in three quadrants. Engage Squared, FiveP Australia,
HCLTech, Insight and Kyndryl are named as Rising Stars in one
quadrant each.
Customized versions of the report are available from Barhead
Solutions, Logicalis, Unisys and Velrada.
In the area of customer experience, Bechtle is named the global
ISG CX Star Performer for 2024 among Microsoft cloud ecosystem
partners. The provider earned the highest customer satisfaction
scores in ISG's Voice of the Customer survey, which is part of the
ISG Star of Excellence™ program, the premier quality recognition
for the technology and business services industry.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
Australia is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240415217549/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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