Companies in the region take different
approaches to optimizing legacy systems or modernizing software
based on requirements, ISG Provider Lens™ report says
Both mainframe optimization and application modernization are
major trends among enterprises in Asia Pacific, according to a new
research report published today by Information Services Group (ISG)
(Nasdaq: III), a leading global technology research and advisory
firm.
The 2024 ISG Provider Lens™ Mainframes — Services and Solutions
report for Asia Pacific finds that companies in the region (which
for this report covers Australia, New Zealand, Southeast Asia and
India) have had their sights set on digital transformation and
cloud computing since before the COVID-19 pandemic. However, in
many cases, they have since realized they can continue to derive
value from mainframe technologies far into the future.
“After discovering the true costs of migration and cloud
computing, enterprises in Asia Pacific are taking a range of
different approaches to modernization,” said Michael Gale, partner
and regional leader, ISG Asia Pacific. “They recognize that the
most important thing is placing the right workload on the right
platform.”
Many companies cannot function without their mainframe
environment because they rely on its reliability, availability and
security for business-critical functions, the report says.
Depending on technical and business requirements, they are choosing
whether to host particular applications on the mainframe, take them
off the mainframe completely or use cloud/mainframe
integration.
Most enterprises that use large, complex mainframes for
strategic functions retain legacy applications but enhance them,
ISG says. Their modernization playbooks may include using
microservices, APIs or agile development processes. Companies with
smaller, less complex mainframe implementations are more likely to
reduce or eliminate legacy technology. These projects are often
easier for organizations in Southeast Asia and India because they
use more recent mainframe technologies.
Mainframe transformation has increased demand in the region for
new and updated products, the report says. Enterprises want to take
advantage of on-demand cloud computing and enterprise-wide DevOps
methodologies for cost savings and faster time to market. However,
embracing DevOps in what has been a mainframe-focused organization
also requires cultural change.
To reduce the costs and risks of maintaining mainframes, a
growing number of enterprises in Asia Pacific are embracing a
mainframe-as-a-service (MFaaS) model, in which a service provider
assumes full responsibility for upkeep and enhancement of the
infrastructure, ISG says. MFaaS shifts mainframe costs from capital
to operational expenditures, giving companies the freedom to
concentrate on their core competencies while preparing for digital
transformation.
“Companies in this region that had expected mainframes to become
obsolete have found lasting value in their resilience and
capacity,” said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “Service providers are helping clients
integrate legacy systems into hybrid cloud environments.”
The report also explores other mainframe trends in Asia Pacific,
including companies’ rising interest in using generative AI to
boost productivity, and growing demand for mainframe operations
management services that harmonize with comprehensive service
management strategies.
For more insights into the mainframe-related challenges facing
Asia Pacific enterprises, including a skills shortage and the
difficulty of integrating mainframes with generative AI
applications, see the ISG Provider Lens™ Focal Points briefing
here.
The 2024 ISG Provider Lens™ Mainframes — Services and Solutions
report for Asia Pacific evaluates the capabilities of 36 providers
across five quadrants: Mainframe Optimization Services, Application
Modernization Services, Mainframe as a Service (MFaaS), Mainframe
Operations and Mainframe Application Modernization Software.
The report names Wipro as a Leader in four quadrants. It names
HCLTech, Infosys, Kyndryl and TCS as Leaders in three quadrants
each. Capgemini is named as a Leader in two quadrants. Accenture,
AWS, DXC Technology, Google, IBM and TMaxSoft are named as Leaders
in one quadrant each.
In addition, Capgemini is named as a Rising Star — a company
with a “promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants. DXC Technology, Kyndryl and mLogica
are named as Rising Stars in one quadrant each.
In the area of customer experience, HCLTech is named the global
ISG CX Star Performer for 2024 among mainframe service and solution
providers. HCLTech earned the highest customer satisfaction scores
in ISG's Voice of the Customer survey, which is part of the ISG
Star of Excellence™ program, the premier quality recognition for
the technology and business services industry.
The 2024 ISG Provider Lens™ Mainframes — Services and Solutions
report for APAC is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240411013234/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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