ibex Partners with Sapling.ai for AI-Powered Messaging Tools
2023年12月5日 - 11:00PM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions, and
Sapling.ai today announced a new partnership to leverage Sapling’s
AI-powered messaging assistant technology as part of ibex’s
award-winning Wave X platform to empower agents to deliver an even
greater customer experience (CX), across diverse use cases.
Sapling’s language model-powered solutions generate relevant
responses from a team response bank, provide deep learning-driven
autocomplete suggestions across all messaging platforms, and offer
a shared knowledge library for blazing fast search. These
technologies provide real-time suggestions to help sales, support,
and success teams compose more effective and personalized
responses.
“We are delighted to partner with Sapling to leverage its
leading-edge AI messaging assistant technology,” said Jim Ferrato,
CIO at ibex. “We are committed to delivering industry-leading CX
and this partnership is another step toward building and refining
our AI-enabled Wave X platform with the latest technology available
today. Integrating Sapling’s AI assistant as part of Wave X will
enable us to enhance agent performance, optimize customer
interactions, and deliver greater customer satisfaction.”
In a recent 60-day pilot program for one of the world’s largest
logistics companies, ibex deployed Sapling as part of Wave X for
120 of its agents. The results were dramatic, with significant
improvements in Average Response Time, reduced Average Handle Time,
and quality, which drove higher customer satisfaction.
“Sapling is thrilled to partner with ibex as part of the Wave X
platform,” said Ziang Xie, co-founder and CEO of Sapling. “Having
seen ibex’s business intelligence frameworks for identifying rich
CX insights and trends, we know that ibex will continue to offer
proactive, industry-leading solutions for its clients. As part of
the Wave X solution suite, Sapling’s generative AI technology will
help ensure that customer-facing business interactions remain of
the utmost quality and timeliness.”
ibex’s Wave X offering includes Business Intelligence services,
Customer Journey Mapping, Value Stream Mapping, and Customer
Complexity Analysis.
ibex is redefining the future of customer and brand interactions
through the seamless integration of world-class contact center
services and AI-enabled technologies. Driving innovation through
technology partnerships is an essential component of its strategy
to usher in the next generation of customer and employee
experiences.
About SaplingSapling.ai is building the
generative AI assistant for business communication to help teams
communicate more efficiently and effectively with their clients
across diverse use cases. Sapling offers a copilot integration that
works across existing helpdesk and sales engagement platforms. Its
API and SDK enable direct integration with customer products. Both
its copilot and developer solutions are trusted by leading startups
as well as Fortune 20 enterprises.
About ibex ibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contacts:Dan Burris,
ibexDaniel.Burris@ibex.co
Investor Contact:Michael Darwal,
ibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/461e8de1-d33e-4530-846e-a80ae40973a6
IBEX (NASDAQ:IBEX)
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IBEX (NASDAQ:IBEX)
過去 株価チャート
から 5 2023 まで 5 2024