Alvaria’s Workforce Enterprise Suite Becomes Aspect
2024年9月20日 - 10:00PM
ビジネスワイヤ(英語)
New era of growth to be led by newly appointed
Chief Executive Officer, Darryl Kelly
Alvaria, a pioneer in workforce management and contact center
customer experience technology, servicing large global enterprises
and rapidly growing consumer brands, announced the rebirth of
Aspect in response to accelerated company growth and a demand for
more complex tools to support hybrid, remote and in-person
workforces. Aspect encapsulates Alvaria’s Enterprise Workforce
Suite and will operate as an Alvaria-owned subsidiary.
Aspect returns to the brand portfolio with a modern and
innovative suite of products, including their new next-generation
platform, WorkforceOS, powered by predictive analytics and a
mission to humanize the service economy. Aspect has a rich history
of innovation and leadership in the contact center space, having
pioneered the world’s first Automatic Call Distribution (ACD) and
the first Workforce Management Software for contact centers.
Alvaria has named Darryl Kelly as Chief Executive Officer to
steward this brand evolution. Kelly, an accomplished senior leader,
previously served for two years as Alvaria’s Chief Strategy
Officer, in addition to leading strategic initiatives at companies
including Bain & Co, RingCentral/Connect First, and LivePerson.
While serving as Chief Strategy Officer at Alvaria, Kelly led the
creation of WorkforceOS while simultaneously driving double-digit
Enterprise Cloud revenue growth in the past two years.
"Given we’re doubling down on innovation with this next chapter,
we want to honor where it all began, so bringing the Aspect name
back seems like a natural fit. With the workforce landscape
changing significantly, corporations can rely on us to help them
build more resilient, engaged, and agile frontline teams that can
thrive in an always-changing world," said Darryl Kelly, newly
appointed Aspect CEO.
Over the past 50 years, Alvaria has elevated its status as a
market leader within the workforce technology and call center
industries servicing many companies including airlines, financial
service organizations, healthcare, insurance, retail, and more.
With over 750K employees using their products across 20 countries,
Alvaria is committed to changing work culture and creating longer
ownership cycles for businesses.
To further explore Aspect’s Workforce Enterprise Suite and
WorkforceOS (now in beta), visit www.aspect.com.
About Alvaria
Alvaria is on a mission to humanize the service economy. As an
industry leader in workforce management and contact center CX
technology for over 50 years, Alvaria has provided large global
enterprises with a comprehensive suite of secure, autonomous
solutions that enhance satisfaction and success for both employees
and customers. This vision fosters a more connected and thriving
world and drives brand loyalty for clients. In response to
accelerated company growth, Alvaria announced the return of its
legacy brand Aspect, which aims to deliver innovation, larger
efficiencies, and greater business results. For more information,
visit www.alvaria.com.
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