Calabrio Announces the Appointment of Dave Rhodes as Chief Executive Officer
2024年9月18日 - 12:02AM
ビジネスワイヤ(英語)
Calabrio, the workforce performance company, today announced the
appointment of Dave Rhodes as Chief Executive Officer (CEO),
effective immediately. Rhodes succeeds Interim CEO Joel Martins who
will continue in his role as Calabrio’s Chief Technology Officer
(CTO).
With decades of leadership experience along with extensive
subject matter expertise in growing and scaling software
businesses, Dave joins a dynamic executive leadership team
dedicated to redefining the future of contact centers globally
through its commitment to continuous innovation and strategic
partnerships.
“Calabrio stands at the forefront of revolutionizing contact
centers worldwide by leveraging its unparalleled Workforce
Engagement Management (WEM) solution integrated with artificial
intelligence (AI)-powered analytics and advanced business
intelligence (BI) built into its core,” said Rhodes. “The company
continuously strives to redefine service excellence with technology
advances and a unique focus on operational efficiency that drives
transformative customer experiences. I am excited to lead the
Calabrio team as we seize the immense growth opportunities
ahead.”
Rhodes joins Calabrio from Sauce Labs, the leading provider of
continuous test and error reporting solutions that give companies
the confidence to develop, deliver and update high quality software
at speed, where he was CEO.
Prior to Sauce Labs, Rhodes served as the SVP/GM of Unity
Software’s Digital Twins Business as well as the company’s Chief
Revenue Officer (CRO), where he grew revenue from $130M to $600M.
Before Unity, he was EVP Sales, Services and Marketing at
Paradigm/Emerson, where he oversaw the development, implementation
and execution of worldwide growth strategies. Rhodes also spent 11
years at Autodesk where he last served as VP of the Americas.
Kris Weston, Thoma Bravo Chair of the Board and Operating
Partner stated, “We are thrilled to welcome Dave Rhodes as
Calabrio’s new CEO. His experience in transforming software
companies into market leaders, combined with his go-to-market
expertise and passion for software-driven innovation, uniquely
positions him to lead Calabrio’s next growth phase. His visionary
leadership and strategic acumen will accelerate our innovation
efforts crucial for the future of contact centers. We are confident
that under Dave’s guidance, Calabrio will continue to set new
industry standards and capitalize on the many promising
prospects.”
About Calabrio
Calabrio is a trusted ally to leading brands. The digital
foundation of a customer-centric contact center, the Calabrio ONE
workforce performance suite helps enrich and understand human
interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and
boost workforce efficiency using connected data, AI-fueled
analytics, automated workforce management, and personalized
coaching. Only Calabrio ONE unites workforce optimization (WFO),
agent engagement, and business intelligence solutions into a
cloud-native, fully integrated suite that adapts to your
business.
Calabrio, Calabrio ONE and the Calabrio logo are registered
trademarks or trademarks of Calabrio, Inc. All other trademarks
mentioned in this document are the property of their respective
owners.
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