Recognition reflects Visible's commitment to
superior customer experience and value
DENVER, Aug. 15,
2024 /PRNewswire/ -- Visible, the first
all-digital wireless service in the U.S., offering unlimited data,
messages, minutes, and hotspot, powered by Verizon, today announced
that it has been recognized by J.D. Power for delivering the best
purchase experience among value mobile virtual network operators
(MVNOs).
"Our mission at Visible has always been to provide an
exceptional wireless customer experience through radical
simplicity, transparency, and accessibility," said Jeremy Bolton, Managing Director of Visible.
"This recognition from J.D. Power underscores our commitment to our
customers and our continuous efforts to enhance their wireless
journey."
The J.D. Power 2024 U.S. Wireless Retail Experience Study –
Volume 2, is based on responses from 15,053 customers evaluating
their overall customer satisfaction with the customer purchase
experience from their wireless carriers between January and
June 2024. The study provides key
insights into the drivers of positive purchase experiences, with
questions about cost, promotions, and the purchase process.
Visible's top ranking from J.D. Power highlights its
dedication to providing an exceptional customer experience through
simple, affordable, and customer-friendly plans.
Visible Customers Enjoy Transparent Plans and Exceptional
Value
Visible offers two unlimited plans, Visible and Visible+,
without the complications of traditional wireless contracts. Both
plans offer flexible payment options and promotions that generate
significant savings, making the experience of purchasing and
managing your wireless services straightforward and
hassle-free.
Key features of the Visible plan include unlimited data, talk
and text on Verizon's 5G and 4G LTE networks, mobile hotspot, and
unlimited talk and text to Mexico
and Canada. The Visible+ plan
offers unlimited premium data and Verizon's 5G Ultra Wideband
network, 50 GB/mo of premium data on Verizon's 5G and 4G LTE
networks, smartwatch service, mobile hotspot, and unlimited talk
and text to Mexico and
Canada, plus one Global Pass day
per month included.
Customers can easily manage their services through the
user-friendly Visible app, which has consistently received high
ratings for its functionality and ease of use. For more information
about the Visible and Visible+ plans, visit
https://www.visible.com/plans.
"Visible's success is a testament to our focus on being an
innovative wireless carrier and prioritizing excellent customer
satisfaction and service delivery," added Nancy Clark, President of Verizon Value
Organization. "We're proud to lead the way in the value segment and
will continue to put our customers first, offering unmatched
app-based wireless at affordable prices."
About Visible
Visible is the first all-digital
wireless service in the US, offering unlimited data, messages,
minutes, and hotspot, powered by Verizon, 5G included. On a mission
to dramatically change the wireless service experience, Visible has
been named to Fast Company's Most Innovative Companies list and has
been named "Best Telecom Brand" in Adweek's Challenger Brand
Awards. Known for its commitment to giving back to the community it
serves, Visible's social impact platform, Connection Protection,
offers three months of wireless service to eligible members at no
cost to ensure those who get laid off won't lose their wireless
plan, too.
Visible is a division of Verizon and powered by Verizon's
award-winning networks. For more information, visit
www.visible.com or search for our service in the App Store or the Play Store.
Contact:
Lindsey Cohen
lindsey.cohen@verizon.com
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SOURCE Visible