IDC, ConnectWise Research Highlights the Role of MSPs in Empowering SMBs with Unified Data and Automation
2024年7月31日 - 9:00PM
ConnectWise, the leading software company dedicated to the success
of Managed Service Providers (MSPs), today has revealed key
findings from the International Data Corporation's (IDC) latest
research on the dynamic landscape of MSPs. The IDC spotlight paper,
sponsored by ConnectWise, titled “How Managed Service Providers Can
Help SMBs Embrace New Technology with Unified Data and Automation,”
delves into the crucial role of MSPs as digital enterprises that
offer tailored operational solutions to meet the evolving demands
of small and medium-sized businesses (SMBs).
In today's fast-paced
digital landscape, businesses are increasingly faced with the need
to make strategic decisions regarding the deployment and support of
core technologies, as well as emerging capabilities like generative
AI (GenAI). According to IDC's research, executives worldwide are
particularly concerned about staffing issues, including the
difficulty in finding qualified individuals for various roles. This
challenge is especially pronounced in IT departments within small
and medium-sized businesses (SMBs), where approximately 40% of U.S.
SMBs lack full-time in-house IT employees, and those that do
typically have fewer than four (source: IDC's Worldwide Small and
Medium Business Survey, February 2024).
The comprehensive
analysis examines the prevailing industry trends and challenges
faced by growing companies, providing valuable insights for MSPs
and their customers, including key findings such as:
- SMBs are actively seeking to boost
their revenue, and in this pursuit, they can greatly benefit from
embracing new technologies, such as AI, and transitioning toward
digital operations.
- Despite the escalating demand for
technology support, most SMBs have limited or no internal IT staff.
MSPs are stepping in to bridge this gap by assisting their
customers in adopting innovative technologies that can drive their
growth.
- Businesses are making notable
strides in digital operations, with industry leaders recognizing
the advantages of integrating service management with other
practices and tools. This integration enables MSPs to streamline
processes and share data, benefiting both SMBs and other
clients.
- MSPs are undergoing a shift from
solely providing provisioning and support services to transforming
into full-service IT organizations that offer comprehensive
solutions.
"In today's
ever-evolving technology landscape, MSPs are dedicated to providing
essential services to their customers while helping them achieve
their business objectives," stated Jeff Bishop, Executive Vice
President and General Manager of Unified Monitoring &
Management at ConnectWise. "Through ConnectWise's revolutionary
Asio platform, MSPs can harness the power of automation that not
only aligns with data privacy and regulatory standards but also
tackles the ongoing staffing challenges they face. This empowers
MSPs to deliver exceptional value to their customers while
streamlining operations."
To read the full white
paper, click here.
About
IDCInternational Data Corporation (IDC) is the premier
global provider of market intelligence, advisory services, and
events for the information technology, telecommunications, and
consumer technology markets. With more than 1,300 analysts
worldwide, IDC offers global, regional, and local expertise on
technology and industry opportunities and trends in over 110
countries. IDC's analysis and insight helps IT professionals,
business executives, and the investment community to make
fact-based technology decisions and to achieve their key business
objectives. Founded in 1964, IDC is a wholly-owned subsidiary of
International Data Group (IDG), the world's leading tech media,
data and marketing services company. To learn more about IDC,
please visit www.idc.com. Follow IDC on Twitter at @IDCAP and
LinkedIn. Subscribe to the IDC Blog for industry news and
insights.
About
ConnectWiseConnectWise is the world's leading software company
dedicated to the success of managed service providers (MSPs) that
support millions of small and midsized businesses (SMBs) globally.
With over 40 years of commitment to partner success, ConnectWise
provides unmatched software, services, community, and integrations
to fuel profitable growth. ConnectWise introduced the world's first
true MSP platform—Asio™—providing unprecedented flexibility and
security with built-in artificial intelligence, robotic process
automation, and machine learning capabilities. Discover how
ConnectWise is transforming the IT industry at connectwise.com.
Media Contact:
Kaileigh HigginsEmail: ConnectWise@Inkhouse.com