The new feature responds to customer demand
for 24/7 visibility and peace of mind
throughout the entire auto transport process
CHICAGO, July 30,
2024 /PRNewswire/ -- Montway Auto Transport, one
of the nation's leading third-party logistics brokerages and a
pioneer in the car shipping industry, introduces real-time vehicle
shipment tracking to provide customers with increased control and
visibility from pickup through delivery. In partnership with
technology provider Ship.Cars, the new program offers customers
24/7 real-time visibility of their shipment status and access to
all inspection and delivery documents.
With the new tracking solution, Montway customers are able to
access shipment information quickly, eliminating the need to call
drivers or customer service representatives for shipment status
updates. After booking their order, customers will receive an email
containing a link to their dedicated order status web page. Here,
they can conveniently see their shipment, carrier and driver
information, estimated delivery date, and inspection documents all
in one place.
"We're always looking for ways to improve the customer
experience, and providing real-time shipping status has been one of
our top priorities," said Mark
Scholl, Executive Vice President of Operations and Retail
Sales at Montway Auto Transport. "This new feature puts more power
in the hands of the customer, offering greater peace of mind with
24/7 visibility of their order, from dispatch through
delivery."
A vehicle is a valuable asset and ensuring customers feel
comfortable and secure throughout the car shipping process is
central to Montway's mission of delivering a 5-star experience. In
addition to the new shipment status tracking link, Montway's
shipping advisors are available 365 days a year via telephone or
live chat to provide continuous support.
In the coming months, Montway plans to introduce a Generative AI
chatbot on the status tracking page. This advanced feature will be
capable of answering a wide range of questions related to auto
logistics.
"Montway's 5-star service focuses on the customer experience,"
Scholl stated. "We strive to make every step of the car shipping
process–from quoting and booking to transit and delivery–as simple,
convenient, and enjoyable as possible. We are excited for our
customers to experience this enhanced level of care."
To learn more, visit www.montway.com.
About Montway Auto Transport
Founded in 2007, Montway Auto Transport has grown to be one of
the nation's leading automotive transport companies. With more than
a million vehicles shipped, Montway supports transport to all 50
states, including Alaska and
Hawaii, as well as Europe – offering extended service hours, 365
days a year.
In addition to a retail division serving the residential market,
Montway has a business-solutions sector focused on the automotive
logistics needs of enterprises in sales, remarketing,
manufacturing, moving and relocation, and finance. Montway Auto
Transport sets the industry standard for innovative logistics
technologies and customer service. For more information,
visit www.Montway.com.
Contact:
Interdependence Public Relations
(708) 567-4449
380915@email4pr.com
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SOURCE Montway Auto Transport