Wildix and x-hoppers Capture Top Honors at 2024 Comms Business Awards
2024年7月24日 - 10:24PM
ビジネスワイヤ(英語)
AI Solutions in Retail and Unified
Communications Each Commended for Setting New Industry
Benchmarks
Wildix, a pioneering provider of Unified
Communications as a Service (UCaaS) and x-hoppers, its AI-fueled
retail communication vertical solution, have claimed top honors at
the prestigious 2024 Comms Business Awards. Wildix was named Best
UC Vendor, while x-hoppers received the Hardware Vendor Award,
showcasing their exceptional contributions to their respective
industry verticals.
As the only European entity in the Gartner Magic Quadrant for
UCaaS and the first to integrate WebRTC into VoIP, Wildix leads the
industry with innovative solutions like the web-based Collaboration
platform and x-bees for virtual meetings. Named Best UC Vendor,
Wildix excels in meeting modern business needs with its innovative
approach. The judges lauded Wildix for its exceptional channel
partner strategy, which includes a 100% channel-focused model, a
flexible subscription system and an open API that allows for
tailored industry-specific customizations. Coupled with
comprehensive educational resources, extensive training and support
programs, this approach not only ensures outstanding ROI but also
highlights Wildix’s dedication to empowering its partners and their
customers while solidifying its leadership in UCaaS.
“Receiving the Best UC Vendor award is a proud moment that
reflects both our past achievements and our vision for the future
at Wildix,” said Emiliano Tomasoni, CMO, Wildix. “We’re not just
creating technology; we’re crafting tools that make real, positive
changes in how businesses connect and collaborate. It’s incredibly
rewarding to see our innovations truly make a difference for our
partners and their customers.”
Wildix’s presence in over 135 countries, its network of more
than 700 partners and paid user base of over 1 million underscore
its global impact. The company’s strategic partnerships, such as
with NT Voice and Data Solutions, demonstrate its ability to
address unique business challenges and enhance operational
efficiency. NT Voice and Data Solutions used Wildix's solutions to
meet specific customer needs, integrating features like scheduled
reporting for contact centers, which enabled them to retain key
customers and win new business. Additionally, the
hardware-as-a-service model ensured there were no upfront costs and
transparent ROI for clients.
In the retail sector, where high employee turnover, increased
shoplifting and rising customer expectations are pressing issues,
x-hoppers tackles these challenges with an AI-powered communication
solution. This solution integrates wireless headsets, smart call
points and advanced AI features to build a seamless network that
empowers retail staff, substantially reduces shrinkage and elevates
the overall shopping experience.
x-hoppers was praised by the judges for its transformative
impact on retail operations, particularly noted in a success story
with Tenby Stores. The AI-powered solutions cut annual shrinkage
losses by approximately £26,000, boosted operational efficiency and
improved staff safety, creating a more secure and productive retail
environment.
“Winning the Hardware Vendor Award is a meaningful milestone for
us," said Graham Dixon, CTO, x-hoppers. “In under a year, it’s been
incredibly rewarding to see our solution make a real difference in
retail settings. This award reflects the hard work of our team and
highlights the genuine impact we’re having on store efficiency and
the overall shopping experience. We’re excited to keep pushing for
positive change in the industry.”
Both Wildix and x-hoppers are dedicated to pushing the
boundaries of technology. With plans to unveil new AI-driven
projects, their focus is on transforming business and retail
communications. These upcoming projects are set to push the
envelope, ensuring their solutions continue to lead in industry
trends and deliver exceptional value.
About Wildix
Wildix is a global provider of unified communications solutions
that enhance the efficiency and productivity of businesses,
especially in sales-oriented environments. With a strong focus on
innovative technology and user-friendly design, Wildix aims to
transform how businesses communicate and collaborate.
About x-hoppers
x-hoppers is a trailblazer in retail communication, offering a
comprehensive solution that combines wireless headsets, smart call
points and AI-driven features to enhance customer experience and
operational efficiency. The solution connects store associates via
a secure broadcast channel, facilitating instant collaboration,
improved customer service and significant reductions in shrinkage.
Recognized with several industry awards, x-hoppers continues to set
new standards in retail technology.
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version on businesswire.com: https://www.businesswire.com/news/home/20240724298716/en/
Deliah Mathieu, Communications Specialist
deliah.mathieu@wildix.com