Empowering the Digital Workplace with Enhanced Employee Experience and Service Desk Excellence
2024年7月17日 - 2:30AM
ビジネスワイヤ(英語)
Report: ‘The State of the Service Desk,
2024’
Zones believes that empowering modern workstyles through
superior employee experiences and robust service desk operations is
essential for the future of the digital workplace. The recent
report from Forrester, 'The State of the Service Desk, 2024’
provides critical insights and strategies for transforming service
desk operations, emphasizing the importance of Employee Experience
(EX) in the digital workplace.
The report presents critical insights on Service Desk,
highlighting that only 55% of employees feel fully supported by
their Service Desk and underscores the need to overcome systematic
technology failings and chronic resource limitations to improve
employee experience (EX). The report recommends strategies such as
experience surveying, proactive remediation, and leveraging
self-service mechanisms to address these challenges and enhance
overall service efficiency.
“Despite human best efforts, systematic technology failings
continue to drain employee experience (EX). This report details how
to start overcoming these barriers. The Service Desk, and IT in
general, face not just perpetually high demand, but chronic
resource limitations and lack of support for EX considerations in
decision-making and purchasing,” says Will McKeon-White, Senior
Analyst, Forrester.
As workstyles evolve from remote to hybrid and back to office
settings, organizations face the challenge of maintaining
consistency and optimizing performance across diverse environments.
Zones' Digital Workplace Services are designed to empower modern
workstyles by enabling superior employee experiences, enhancing
collaboration, and ensuring robust security.
“Employee experience is at the core of a successful digital
workplace environment. At Zones, we understand that an efficient,
proactive Service Desk is crucial to empowering the workforce and
enhancing productivity. By leveraging advanced technologies and
prioritizing user satisfaction, we ensure that our Service Desk not
only resolves issues swiftly but also anticipates and eliminates
them,” said Thomas Gallagher, SVP - Service and Solution Sales,
Zones.
Check out the full report here: Forrester Report: The State of
the Service Desk, 2024 (zones.com)
About Zones
Zones is a global provider of end-to-end IT solutions with an
unmatched supply chain. Positioned to be the IT partner you need,
Zones, a Minority Business Enterprise (MBE) in business for over 35
years, specializes in Digital Workplace, Cloud & Data Center,
Networking, Security, and Managed/Professional/Staffing services.
Operating in more than 120 countries, leveraging a robust
portfolio, and utilizing the highest certification levels from key
partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and
more, Zones has mastered the science of building digital
infrastructures that change the way modern organizations do
business. Whatever you need, you can Consider IT Done.
Visit the Zones Innovation Center, zones.com,
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and LinkedIn.
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version on businesswire.com: https://www.businesswire.com/news/home/20240711308199/en/
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