HireClix Launches HireClix Help, A State-of-the-Art Customer Service Center for Talent Acquisition Professionals
2024年7月16日 - 10:00PM
ビジネスワイヤ(英語)
AI-driven help center ushers in a new era of
innovative recruitment marketing services
HireClix, a leading recruitment marketing services company,
today launched HireClix Help, an AI-powered, comprehensive help
center that empowers talent acquisition professionals to get the
service and support they need through the channels that work best
for them.
As an extension of HireClix’s dedicated account management
teams, this innovative customer experience (CX) platform gives
customers access to a large library of resources they can use to
optimize their recruitment strategies, including knowledge-based
materials, data-driven insights, and seamless support from industry
experts. For example, the content available will allow customers to
plan employer branding campaigns, get rapid responses related to
career sites, and understand the impact an optimized applicant
tracking system can have on the recruiting processes.
“At HireClix, we are committed to providing our clients with the
best support in the recruiting industry - doing so for almost 15
years now. With the addition of HireClix Help, we expect to deliver
even better service levels,” said Neil Costa, Founder and CEO at
HireClix. “The launch of HireClix Help is a real game changer,
empowering customers to navigate an ever-changing recruiting
industry and doubling down on one of our core values: ‘When our
customers succeed, we succeed.’”
In addition to a vast HireClix Help library of resources
available for self-service, the tool provides modern customer
support infrastructure backed by an amazing team of dedicated
recruitment marketing specialists (also known as Clixers) available
to troubleshoot issues and provide tailored guidance via quick and
responsive email and phone support.
Whether clients are trying to understand how programmatic
recruitment ads work on job boards or the creative specifications
needed for showcasing employer branding ads on consumer and social
media sites, HireClix Help allows for an easy search and discover
process to empower customers to self-service or quickly escalate to
a request for additional support from one of the HireClix
experts.
“Giving customers the ability to ask for help via any device at
any time of day will allow them to receive quicker answers to their
questions and rapidly get them the solutions they need when they
need it. HireClix Help will continue to differentiate HireClix as a
recruitment marketing agency that actually cares,” said Scott Ryan,
VP of Sales & Service at HireClix. “When other recruitment
advertising agencies are explicitly lowering the support they
provide to customers, HireClix is investing in more technology,
people, and resources to better serve its clients.”
HireClix Help has been a key strategic initiative to ensure
talent acquisition teams get world class support in today’s
challenging recruiting marketplace. HireClix Help is powered by
Zendesk AI, an intelligence layer that leverages Zendesk’s
proprietary models and data to deliver personalized, efficient, and
empathetic customer experience. This resource is available to all
HireClix clients at no additional cost. For more information,
visit: HireClix Help.
About HireClix
HireClix is a recruitment marketing agency that provides full
agency of record and strategic talent acquisition consulting
services to help clients achieve their recruiting and employer
branding goals. HireClix offers recruitment advertising agency
services including programmatic media buying, contract
negotiations, campaign management, and creative services.
Additionally, HireClix built its strategic consulting practice to
support talent acquisition executives as they navigate overall
strategy, recruitment technology, process optimization, program
development, and many other challenges in today’s recruitment
marketplace. HireClix was founded in 2010 with a focus on helping
clients get the best overall return on investment for their
recruiting dollars and continues to be the fastest-growing
recruitment advertising agency in the industry, advertising in 40+
countries around the globe for a diverse group of enterprise
clients. Learn more at www.hireclix.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240716132194/en/
Media: Jess Tasman hireclix@pancomm.com 321-666-2804
Rachael Cecilio rachael.cecilio@hireclix.com 978-381-9190