PALO
ALTO, Calif., July 15,
2024 /PRNewswire/ -- Everise today announced its
partnership with Sharath Keshava,
serial entrepreneur, to launch EverAI
Labs. Aimed at transforming the complete agent journey and
the US$400 billion customer
experience industry, EverAI Labs
will unveil its integrated agent desktop suite inbuilt with a
custom speech AI stack for customer management centers.
Headquartered in Palo Alto,
California, the EverAI Labs
team is comprised of researchers, speech scientists, machine
learning engineers and customer experience industry experts. Dr.
Andrew Maas, Founder, Pointable, and
Instructor, Stanford University, has
also joined as the EverAI Labs
Chief Technology Officer. Uniting partners and stakeholders from
academia, startups, tech, and capital markets, EverAI Labs aims to foster collaboration and
innovation in the industry.
In the coming months, EverAI
Labs will be launching products which map all customer
experience agents' internal processes with every customer
interaction, providing clients a single end-to-end integrated
workflow charting the agent journey from point of hire throughout
their employment.
This follows a successful beta-testing and deployment period at
Everise, which has demonstrated notable early improvements in
performance metrics such as customer satisfaction scores and
operational productivity. With 20,000 agents servicing over 200,000
customer experiences annually in 32 languages across the globe,
Everise is a leader in the healthcare services domain.
" EverAI Labs harnesses the
power of emerging technologies such as AI, natural language
processing, machine learning, cloud migration, and automation, to
enable organizations to cut through the noise to the insights that
truly matter. I am confident the work the team is producing at
EverAI Labs has the potential to
truly transform our industry and the customer experience as we
currently know it," shared Sudhir
Agarwal, Founder & CEO, Everise.
"Our goal at EverAI Labs will be
to transform the customer experience industry through the delivery
of secure, scalable, and user-friendly technology solutions to
frontline agents. Our innovations are poised to streamline
workflows and enhance agent performance, setting a new standard of
excellence for the industry. We look forward to collaborating with
partners to drive this change," shared Sharath Keshava, Founding Member of EverAI Labs and serial
entrepreneur, having co-founded various startups including Sanas,
Observe.AI, and Carya Venture Partners. He is also a Y Combinator
alumnus, and an active angel investor in B2B SaaS startups focused
on contact centers, infrastructure, and developer tools.
"I am thrilled to join EverAI
Labs as Chief Technology Officer and be part of the charge
to transform customer experience. We will seek to leverage AI and
machine learning to address existing inefficiencies in customer
experience management. EverAI Labs'
suite of technology solutions will empower agents with real-time
insights and automation, enhancing productivity and satisfaction
levels for both agents and customers," shared Dr.
Andrew Maas, Founder of Pointable
and Instructor at Stanford
University. Dr. Maas' work and research interests focus
on data-centric deep learning for spoken and written language.
As EverAI Labs embarks on
this journey of innovation and collaboration, the team extends an
open invitation to all potential partners within the customer
experience ecosystem to join hands with us in shaping the future of
customer experience. Visit everailabs.com to learn more.
About Everise
Founded in 2016, Everise is a global leader transforming
customer service for healthcare, transport, logistics,
insurance, financial services, and tech businesses. Backed by
Brookfield and Warburg Pincus, the company solves problems for the
millions of customers of some of the world's leading brands, by
combining the best technology with compassionate service. With
20,000 champion agents operating across eight strategic markets
globally, Everise seeks to deliver happiness to customers of some
of the world's best loved brands. Our customer service solutions
are high-performing, secure, and agile, with fluent proficiency in
32 languages, enabling businesses to scale globally while achieving
top customer satisfaction. Learn more
at www.weareeverise.com.
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SOURCE Everise