Prestigious International 7th Annual Awards
Program Honors Standout AI and Machine Learning Solutions and
Companies
Cognigy, a global leader in AI-powered customer service
solutions, today announced that it has been selected as the winner
of the “Best Natural Language Understanding Solution” award for the
second consecutive year in the annual AI Breakthrough Awards
program conducted by AI Breakthrough, a leading market intelligence
organization that recognizes the top companies, technologies and
products in the global Artificial Intelligence (AI) market.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240701301929/en/
For the second consecutive year,
Cognigy’s Conversational AI technology has won the ‘Best Natural
Language Understanding Solution’ Award in the annual AI
Breakthrough Awards program. Cognigy’s NLU ensures AI Agents
deliver human-centered, sophisticated conversations that reflect
customer needs while creating deeper, more personal connections.
(Graphic: Business Wire)
Cognigy.AI provides multilingual support through 28
language-specific models, a Universal Language Model designed to
support any natural language. Cognigy Natural Language
Understanding (NLU) enables AI-Agent powered conversations that
capture customer needs and create deeper, more personal
connections. It leverages advanced machine learning and neural
machine translation technology. With its Large Language Model (LLM)
capabilities, Cognigy.AI generates context-sensitive, realistic,
and empathetic responses, similar to human-to-human dialogue.
The breakthrough solution’s Intent Analyzer provides real-time
feedback on NLU model quality for streamlined training. This is
underscored by its performance in few-shot learning, where it
demonstrates practical performance with limited example sentences,
showcasing a reduced need for training datasets.
“Cognigy.AI provides exceptional multilingual support whether
you’re providing customer service in English, Japanese or Arabic.
Cognigy NLU ensures AI Agents deliver human-centered, sophisticated
conversations that reflect your customer needs while creating
deeper, more personal connections,” said Philipp Heltewig, CEO and
Co-Founder of Cognigy. “It’s an honor to be recognized for
excellence by AI Breakthrough for three consecutive years, and we
will continue to innovate and improve the technology in order to
offer outstanding recognition accuracy in any language.”
The mission of the AI Breakthrough Awards is to honor excellence
and recognize the innovation, hard work and success in a range of
AI and machine learning-related categories, including Generative
AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural
Language Processing, industry-specific AI applications and many
more. This year’s program attracted more than 5,000 nominations
from over 20 different countries throughout the world.
“Cognigy NLU is a top-tier choice in the AI landscape,
distinguishing itself through its exceptional ability to accurately
identify user intents with minimal training. The key to a
successful conversation is managing expectations and avoiding
customer frustration when the virtual agent is not able to help,”
said Steve Johansson, managing director, AI Breakthrough. “Cognigy
NLU provides best-of-breed deep learning and language understanding
capabilities while also emphasizing the importance of precision,
recall, and reliable Conversational AI experiences. With Cognigy,
enterprises can deploy solutions that accurately understand and
respond to user needs. Congratulations to Cognigy for winning ‘Best
Natural Language Understanding Solution!’”
Cognigy’s deep learning technology is augmented with LLMs to
deliver superior intent mapping, entity recognition, and contextual
mapping. It can handle customer requests and navigate non-linear
dialogues with dynamic context switching. Built-in contexts and
profiles allow personalized, relevant dialogues based on past
interactions, and empathetic responses are possible through natural
responses aligned with conversation context.
In previous AI Breakthrough Awards, Cognigy was selected as the
winner of the “Best Natural Language Understanding Solution” in
2023 and the “Best Overall AI-based Analytics Solution in
2022.”
Last month Cognigy announced it successfully raised $100 million
in its Series C funding round led by Eurazeo Growth. With major
enterprise brands depending on its AI Agent Workforce, Cognigy will
use the funding to accelerate AI Automation R&D and global
expansion.
About Cognigy
Cognigy is revolutionizing the customer service industry by
providing the most cutting-edge AI workforce on the market. Its
award-winning solution empowers businesses to deliver exceptional
customer service that is instant, personalized, in any language,
and on any channel. Through the perfect combination of Generative
and Conversational AI, Cognigy’s AI Agents are shaping the future
of customer service, increasing customer satisfaction, and
supporting employees in real-time. Over 1000 brands worldwide trust
Cognigy and its vast partner network to create AI customer service
agents for their business. Cognigy's worldwide customer portfolio
includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz,
and Toyota.
Follow the company on X (formerly Twitter) @Cognigy and on
LinkedIn at https://www.linkedin.com/company/cognigy.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and
recognition platform for global technology innovation and
leadership, the AI Breakthrough Awards program is devoted to
honoring excellence in Artificial Intelligence technologies,
services, companies and products. The AI Breakthrough Awards
provide public recognition for the achievements of AI companies and
products in categories including Generative AI, Machine Learning,
AI Platforms, Robotics, Business Intelligence, AI Hardware,
Computer Vision and more. For more information visit
AIBreakthroughAwards.com.
Tech Breakthrough LLC does not endorse any vendor, product or
service depicted in our recognition programs, and does not advise
technology users to select only those vendors with award
designations. Tech Breakthrough LLC recognition consists of the
opinions of the Tech Breakthrough LLC organization and should not
be construed as statements of fact. Tech Breakthrough LLC disclaims
all warranties, expressed or implied, with respect to this
recognition program, including any warranties of merchantability or
fitness for a particular purpose.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240701301929/en/
Stephanie Olsen Lages & Associates (949) 453-8080
stephanie@lages.com