TORONTO, June 18, 2024 /CNW/ - Amazon and Staples Canada today announced that all Staples retail locations are accepting label-free, box-free returns for Amazon customers. Eligible Amazon items can be dropped off at the full-service shipping area inside Staples' 298 locations across the country, providing a convenient new return option for Amazon customers that helps minimize the need for additional shipping boxes.

The national initiative is the first of its kind for Amazon in Canada, and reflects the company's commitment to providing seamless returns solutions for customers. Eligible items can be dropped off at a Staples Canada store in the original manufacturer's packaging.

 "Our collaboration with Amazon underscores Staples Canada's 30+ year history of serving Canadian communities by making everyday tasks easier and more convenient for our customers," said Rachel Huckle, CEO, Staples Canada. "Whether you're a business, a parent or a student, Staples is committed to bringing essential services like this closer to where you live, work and shop."

"Amazon is built on customer obsession. We're thrilled to offer a new, convenient return option for customers in Canada through this collaboration with Staples," said Gopal Pillai, Vice President, Worldwide Returns and ReCommerce at Amazon. "Our goal is to make buying online as easy as possible, and help customers love their purchases. But we know there may be times when a customer needs to make a return, which is why we work hard to continue to raise the bar in offering a hassle-free returns experience."

Amazon offers more than 4,000 drop-off options in Canada, including Staples and Purolator, and select Couche-Tard and Canada Post locations. Amazon customers can return items at Staples stores after generating a QR code by visiting the Amazon.ca "Your Orders" page online or in the mobile app, clicking "Return or Replace Items", and following the prompts. Customers then bring eligible items to the drop-off location in the original manufacturer's packaging, for it to be packed and shipped at no extra cost.

To find an eligible Staples drop-off location, please visit the Staples store locator page.

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's Most Customer-Centric Company, Earth's Best Employer, and Earth's Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

Staples Canada is The Working and Learning Company. We are a privately-owned company committed to helping parents, teachers, businesses, and entrepreneurs work smarter, learn more and grow every day. Our network includes 298 stores across Canada and staples.ca, printing and shipping services at Staples Print, and Staples Studio co-working spaces. To service the unique needs of businesses, we also have a number of dedicated B2B brands that support business customers of all sizes, which include Staples Preferred, Staples Professional, Supreme Office Supplies and Furniture, Denis Office Supplies, Monarch Office Supply Inc. and Beatties. Headquartered in Richmond Hill, Ontario, we are committed to the communities we serve across Canada, and are a proud partner of MAP through our Even The Odds fundraising and awareness initiative that aims to eliminate critical gaps in health equity. Visit staples.ca for more information or engage with @StaplesCanada on Facebook, Twitter, Instagram, LinkedIn, or TikTok.

SOURCE Amazon Canada Fulfillment Services, ULC