Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed
2024年6月17日 - 10:00PM
ビジネスワイヤ(英語)
Alchemer Pulse Summarizes and Analyzes Open
Text Feedback, Delivering Actionable Customer Insights and
Opportunities
Alchemer, a global leader in customer feedback management and
enterprise experience technology, today announced Alchemer Pulse,
empowering businesses to immediately analyze open text feedback for
clear audience insights that can directly impact business
results.
Alchemer Pulse was built specifically for customer experience
(CX) and feedback programs, and this AI-driven solution empowers
organizations to:
- Understand how their audience thinks and feels – in their own
words
- Instantly turn qualitative feedback into trackable, actionable
insights
- Analyze and act on open text feedback faster than ever
Open text feedback is highly valuable to CX practitioners,
marketers, product managers, and market researchers as customers
use their own words to express their thoughts and feelings.
Alchemer Pulse uncovers ideas and concepts that an organization may
not think to ask, and it provides details that would be difficult
to uncover in a structured survey.
“Alchemer Pulse has turned our research strategy on its head,”
said John Pimm, Chief Operations Officer at International Research
Consultants (IRC). “Now, I can free our respondents to write
exactly what they want, and I can get exactly what I want out of
it. Results are delivered in minutes and hours not days.”
Historically, analyzing open text feedback has been difficult,
requiring manual tagging and sorting of each response. The time and
expense of the analysis often makes asking open-ended questions
prohibitive when insights are needed at scale.
“Whether it’s from review sites, comments in surveys, or social
posts, understanding unstructured customer feedback is difficult
because of the volume, complexity, and nature of the data,” said
David Roberts, CEO at Alchemer. “Alchemer Pulse takes the noise and
turns it into very clear, understandable signals that, when acted
upon, drive meaningful business results.”
Alchemer Pulse brings together free-form customer feedback from
multiple sources including surveys, reviews, ratings from the App
Store and Google Play, social media, and support tickets to quickly
identify and quantify consistent themes. Using large language
models (LLMs) and purpose-built AI, Pulse analyzes responses in
real-time and presents results in streamlined dashboards with
granular insights that allow businesses to respond to customer
feedback faster.
Alchemer makes this possible for its customers through a
strategic partnership with Chattermill, the leading CX intelligence
platform. Alchemer is leveraging a decade of expertise in large
language models (LLMs) that are purpose-built to understand
unstructured feedback at scale. Alchemer Pulse is specifically
developed for Alchemer customers’ industries and feedback programs,
run against customers’ defined data sets. Its focus is powerful and
the potential for Alchemer customers is limitless.
“For 10 years, Chattermill has been building and refining
best-in-class AI models to operationalize the CX data for leading
brands like Amazon and Uber,” said Mikhail Dubov, CEO and Founder
at Chattermill. “Adding this capability to the Alchemer platform
provides their customers with a more powerful way to capture
personal feedback and then see it in an actionable way. We couldn’t
be more pleased to partner with Alchemer.”
Visit www.alchemer.com/Pulse/ to learn more about Alchemer
Pulse.
About Alchemer
Alchemer offers the world’s most flexible feedback platform that
allows organizations to hear from their customers and employees in
the moments that matter most. By integrating into the systems
organizations use every day, Alchemer keeps feedback in the hands
of the people who can immediately take action and close the loop.
Alchemer serves more than 13,000 global marketing, CX, HR, and
market research customers, including many Fortune 500 companies.
Alchemer is a KKR portfolio company.
For more information about Alchemer, visit www.alchemer.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240617710632/en/
Jeannie Zaemes jeannie.zaemes@alchemer.com 303-250-2507