Talkdesk Hires Simon Horrocks as Asia-Pacific Leader to Turbocharge the Company’s Regional Growth as Artificial Intelligence Innovator
2024年5月9日 - 2:00PM
ビジネスワイヤ(英語)
- Simon Horrocks joins Talkdesk as the Asia-Pacific (APAC) leader
to help drive the company’s ongoing growth and expansion as an
artificial intelligence (AI) leader in customer experience
(CX).
- Horrocks brings to Talkdesk more than 30 years of sales
experience helping organizations grow in APAC.
- Horrocks’ appointment further highlights the company’s
commitment to being an AI-first CX leader in APAC, as Talkdesk
finalizes plans for a regional cloud in Australia and additional
regional expansion.
Talkdesk®, Inc., a global AI-powered contact center leader for
enterprises of all sizes, today announced that Simon Horrocks has
joined Talkdesk as the Asia-Pacific (APAC) leader to help drive the
company’s ongoing growth and expansion as an artificial
intelligence (AI) leader in customer experience (CX).
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Simon Horrocks, Vice President of APAC at
Talkdesk (Photo: Business Wire)
Horrocks joins Talkdesk with over 30 years of sales experience
managing teams for startups and large organizations in APAC. Based
in Sydney, Australia, he is focused on go-to-market acceleration
and business expansion for Talkdesk in Australia and New Zealand
(ANZ) and Southeast Asia. Horrocks’ appointment further highlights
the company’s commitment to being an AI-first CX leader in APAC, as
Talkdesk finalizes plans for a regional cloud in Australia and
additional regional expansion.
Horrocks joined Talkdesk from Harness.io, where he led the
charge in the APAC market as the U.S.-based software delivery
platform start-up looked to make its mark in the region.
Previously, he worked with several leading and prominent technology
companies in APAC, including, AppDynamics, Cisco, IBM, and
ScienceLogic.
In addition to Horrocks’ hire, Talkdesk recently promoted Miles
Ennis to global sales leader and announced Munil Shah as the
company’s chief technology officer (CTO). The appointments follow
recent news of Talkdesk launching several groundbreaking and
industry-first generative artificial intelligence (GenAI)
innovations in CX, including Talkdesk Ascend Connect, Talkdesk
Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk
Autopilot for Healthcare. Under these new leaders, Talkdesk will
capitalize on an extensive global opportunity as companies look to
the power of GenAI to help them innovate and expand their
businesses, improve customer experiences, and streamline
operations.
Talkdesk operates at the forefront of the CX industry, helping
companies globally to benefit from a new era of automation and
intelligence with contact center solutions powered by Talkdesk
AI.
The company was named a Leader in the G2 Spring 2024 Grid®
Report for Contact Center category with over 1,800 five-star
reviews and ranked #1 in multiple categories, including Enterprise
Results and Usability Index for Contact Center Workforce, based on
customers’ authentic feedback. Most recently, TrustRadius
recognized Talkdesk with 2024 Top Rated Awards for contact center,
call center workforce optimization, call recording, and voice over
Internet Protocol (VoIP).
Supporting Quotes
William Welch, president and chief operating officer of
Talkdesk, said, “APAC is an important market for Talkdesk. With
Simon in this critical leadership position in our sales
organization, we can drive further growth and success in the
region. GenAI offers unparalleled opportunities for companies to
elevate customer experience, and Talkdesk will be able to help more
organizations globally to reap the benefits.”
Simon Horrocks, vice president of APAC at Talkdesk, commented:
“Talkdesk is at the forefront of GenAI innovations in the contact
center at a time when businesses need to deliver seamless CX more
than ever. Talkdesk is already used by some of the largest banks,
e-tailers, and BPOs in APAC, and I’m honored to join the company at
such an exciting time, to continue the company’s global expansion
momentum.”
About Talkdesk
Talkdesk® is a global cloud contact center leader for
enterprises of all sizes. Talkdesk CX Cloud and Industry Experience
Clouds help enterprises deliver modern customer service their way.
Our trusted, flexible, and innovative contact center platform
leverages AI and automation to drive exceptional outcomes for their
customers and improve the bottom line. Serving enterprise customers
in over 100 countries, we partner with our customers to deliver
continuous innovation and breakthrough results. Our unwavering
commitment to doing what we say we will do and our investment in
the highest levels of security and reliability for our products
make us second to none in the industry. Improve customer
experiences, increase efficiency, and grow revenue with Talkdesk, a
cloud contact center platform built for your industry. Learn
more and take a self-guided demo at
www.talkdesk.com.
Talkdesk is a registered trademark of Talkdesk, Inc. All product
and company names are trademarks™ or registered® trademarks of
their respective holders. Use of them does not imply any
affiliation with or endorsement by them.
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version on businesswire.com: https://www.businesswire.com/news/home/20240508118657/en/
Media: Christie Blake pr@talkdesk.com