Leading brands - including Hilton, adidas, DISH Network,
Shake Shack, and more - drive growth, cost savings, productivity,
and loyalty with Qualtrics.
SALT
LAKE CITY, May 2, 2024 /PRNewswire/ -- QUALTRICS
X4 -- Qualtrics, the leader and creator of the
experience management category, today announced the winners of the
2024 XM Breakthrough Artist Awards, recognizing the brands setting
themselves apart by driving business value through exceptional
customer and employee experiences.
"In today's AI world, the brands that stand out are the ones
that deliver incredible experiences to every customer and employee,
at every touchpoint," said Brian
Stucki, Qualtrics President and COO. "This year's
Breakthrough Artists – which include trusted, admired brands like
Hilton, adidas, Shake Shack and DISH Network – demonstrate the
significant, proven impact of experience management, and the power
of investing in human connections at scale."
Experience Management Breakthrough Artist Award Winner - DISH
Network
DISH has delivered a 10-point NPS increase in just one year and
has reduced customer churn with the help of insights derived from
Qualtrics. The company is pioneering the use of Qualtrics AI to
collect and analyze video feedback and uncover customer insights
from unstructured data to drive business-wide improvements, and
cultivate a customer-centric culture by connecting employee
insights to business results.
Customer Experience Breakthrough Artist Award Winner -
Hilton
With Qualtrics AI-enabled capabilities, Hilton is now collecting
and synthesizing feedback across the entire guest journey for its
more than 7,600 global properties, including calls, chatbot
interactions, email and messaging during and after a guest's stay,
in-app, and from digital surveys. Guest insights inform every
aspect of the company's commercial strategy, and in 2023, Hilton
served hundreds of millions of guests and achieved record financial
results.
Employee Experience Breakthrough Artist Award Winner -
adidas
adidas is recognized by Forbes as one of the world's best
employers and is leading globally by identifying and acting on the
intrinsic link between employee experience and business outcomes.
The company deepened its commitment to employee experience by
embracing Qualtrics AI-powered solutions that empower its managers
at all levels to take effective action based on feedback. Empowered
with quicker insights, managers have improved leadership
capabilities to keep team members feeling satisfied and engaged at
work.
Strategy and Research Breakthrough Artist Winner - Shake
Shack
Shake Shack uses customer insights to deliver popular products
and exceed expectations for in-Shack experiences for guests around
the world. With Qualtrics AI-powered analytics and real-time brand
tracking capabilities, Shake Shack goes beyond brand-funnel metrics
to identify experience drivers and competitive differentiation.
Equipped with a deep understanding of its brand experience through
Qualtrics, the company maintained key guest satisfaction scores,
managed significant operational efficiencies, and increased
likelihood to recommend by 30%.
Financial Services Breakthrough Artist Winner - Citi
Leading bank, Citi, centralized its experience management
program with Qualtrics to effectively deliver a superior customer
experience for its U.S. customer base. The organization has enabled
new, full self-service capabilities with Qualtrics, bringing
together more than 30 insights programs, integrations with key
services, and the ability to understand and respond to unstructured
feedback such as complaints.
Healthcare Breakthrough Artist Winner - Stanford Health
Care
Stanford Health Care delivered an improved patient experience,
driven by a 200% increase in patient reach and 10% increase in
patient response rates, by transforming its patient experience
program with Qualtrics. The modernized program addresses the
overall patient journey, focusing on closing the loop with patients
in near real-time and building a culture of action across the
healthcare system.
State of Missouri –
Government Breakthrough Artist Winner - State of Missouri
The State of Missouri set new
standards for the public sector – the first state in the nation to
run a statewide customer and employee experience program.
Missouri's signature SHARE MO
Program, powered by Qualtrics, helps leaders understand its
residents, visitors and businesses. Omnichannel listening empowers
agency leaders to make data-driven decisions addressing the most
critical needs of Missourians and increasing direct engagement
between citizens and state employees. The statewide employee
experience program captures sentiment at multiple stages of the
employee journey to identify the most meaningful ways to improve
the experience of the state employees.
Education Breakthrough Artist Winner - National University
National University – a
Veteran-founded nonprofit annually serving a diverse,
non-traditional population of 50,000 degree seeking and 80,000
workforce and professional development students worldwide – is
using student feedback to drive educational success. National University deployed the Qualtrics platform
to truly understand the student experience using a combination of
structured and unstructured data for a full omni-channel
perspective. Their work is uncovering how students feel at each
point in the student journey and the highest-impact areas where
they can help students push past challenges to achieve their
educational goals.
This year's XM Breakthrough Artist Awards were presented at the
Qualtrics X4® Summit in
Salt Lake City, which brought
together thousands of global experience management leaders to hear
how the world's leading brands are driving business impact with
Qualtrics and experience management. Each winner received a custom
Yamaha Revstar guitar, designed by Qualtrics, to signify the
boldness and creativity of each recipient.
About Qualtrics
Qualtrics, the leader and creator of the experience management
category, is a cloud-native software platform that empowers
organizations to deliver exceptional experiences and build deep
relationships with their customers and employees. With insights
from Qualtrics, organizations can identify and resolve the greatest
friction points in their business, retain and engage top talent,
and bring the right products and services to market. Nearly 20,000
organizations around the world use Qualtrics' advanced AI to
listen, understand, and take action. Qualtrics uses its vast
universe of experience data to form the largest database of human
sentiment in the world. Qualtrics is co-headquartered in
Provo, Utah and Seattle. To learn more, please visit
qualtrics.com.
Contact: press@qualtrics.com
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SOURCE Qualtrics, LLC