Stream Recognized by Several Industry-Leading Clients With Top Performance Awards
2010年1月13日 - 5:14AM
PRニュース・ワイアー (英語)
Client Recognition Underscores Stream's Overall Commitment and
Dedication to Providing High-Value Service Offerings BOSTON, Jan.
12 /PRNewswire-FirstCall/ -- Stream Global Services, Inc. (NYSE
Amex: SGS), a premium, global business process outsource (BPO)
service provider specializing in customer relationship management
services for Fortune 1000 companies, today announced that it has
received significant accolades from several of its top clients for
exceptional sales and/or service delivered in the fourth quarter of
2009. The first award comes from one of the industry's leading
hardware OEM vendors. This long-standing client of Stream's awarded
the company "Best Onshore Support Site." This honor was earned by
Stream's Belleville, Ontario site for its exceptional achievement
in exceeding customer expectations and pre-determined client
metrics. Stream was also recently lauded by a leading U.S.-based
telecommunications client as "Top Manila Inbound Sales Site." Based
on a balanced scorecard measuring close rates, quality of service
and add-on sales, this award is given to the company's top
performer in the Manila region. The client currently utilizes
multiple sites in the greater Manila area, and Stream owns more
than 60 percent of all telesales work. Over the past 18 months,
Stream has been the recipient of this recognition 16 times. The
third award - Vendor of the Month - was bestowed on Stream by a
leading VoIP technology and service provider. Awarded for the
company's ability to meet and exceed client expectations and key
performance metrics, Stream received this award for their work
performed in inbound telesales, serviced out of the company's
Philippines service centers. The final award was given to Stream by
a leading European telecommunications provider for Stream's
exceptional ability to resolve technical support issues on the
first call. First call resolution is a key metric for Stream
clients and the company achieved this honor by having the highest
number of first call resolutions of all the client's outsourced
vendors for the month of December. The award was presented to
Stream's service center team in Tunis, Tunisia. "It is not only a
great privilege to be recognized by such industry leaders for our
hard work and dedication to their customer satisfaction, but it is
also a strong testament to Stream's vision of developing
individualized services for each client that continually drive
customer value," said Scott Murray, Stream's Chairman and CEO. "We
consistently strive to reach tier-one status with all our clients,
even in the most demanding support and sales environments and we
are confident that it is our ability to deliver on this challenge
that keeps clients coming back to Stream." Contact Information:
Sally Comollo Director of Marketing Communications 781-304-1847
About Stream Global Services, Inc. Stream Global Services is a
premium business process outsource (BPO) service provider
specializing in customer relationship management including sales,
customer care and technical support for Fortune 1000 companies.
Stream is a trusted partner to some of the world's leading
technology, computing, telecommunications, retail,
entertainment/media, and financial services companies. Our service
programs are delivered through a set of standardized best practices
and sophisticated technologies by a highly skilled workforce of
approximately 30,000 employees based out of 50 solution centers in
22 countries supporting 34 languages. Stream continues to expand
its global presence and service offerings to increase revenue,
improve operational efficiencies and drive brand loyalty for its
clients. To learn more about the company and its complete service
offering, please visit http://www.stream.com/. DATASOURCE: Stream
Global Services, Inc. CONTACT: Sally Comollo, Director of Marketing
Communications, +1-781-304-1847, Web Site: http://www.stream.com/
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