SuccessFactors Announces SuccessGold: New Customer Support Offering Tailored for Medium-Sized Businesses
2009年6月18日 - 9:07PM
PRニュース・ワイアー (英語)
SuccessGold Underscores SuccessFactors' Continued Commitment to
Customer Success and Provides Organizations with Managed Support
That Is Aligned with their Top Priorities and Business Objectives
NEW YORK, June 18 /PRNewswire-FirstCall/ -- SuccessFactors, Inc.
(NASDAQ: SFSF), the global leader in on-demand performance and
talent management solutions, today announced at the SuccessConnect
New York conference the availability of SuccessGold, a premium
level support offering, tailored to meet mid-market business needs.
(Logo: http://www.newscom.com/cgi-bin/prnh/20090602/SF26086LOGO)
Continuing to help SuccessFactors' mid-sized customers drive
business results, SuccessGold offers personalized focus and
execution from customer support that was previously out of reach
for these organizations. Many mid-sized organizations today operate
in complex and dynamic business environments that resemble larger,
enterprise companies. These organizations value the increased focus
and partnership that comes with managed support that is aligned
with their top priorities and business objectives. With
SuccessGold, an assigned support account manager is responsible for
coordinating the support effort while keeping their organizations'
goals and best interests top of mind. This new offering was
designed primarily to meet the needs of users of the
SuccessPractices edition, which is used by businesses ranging in
size from 500 to 2500 employees. SuccessGold includes all of the
benefits of SuccessStandard plus: -- Planning and alignment around
a customer's HCM calendar and peak use periods to ensure maximum
preparation and effectiveness of the customer support team; --
Ongoing focus, oversight, and administration of the support
experience by a support account manager who will ensure all cases
are handled effectively; and, -- Personal orientation to the
Customer Success team, which includes an overview of CS, best
practices for customer support, and a preview of available online
knowledge and training resources to help them be most successful.
"Providing a managed support experience for our medium-sized
customers was the next logical step. Due to customer demand and
insightful feedback, we've listened and created another level of
service which we think will bring substantial increases in
satisfaction and further help companies bridge the gap between
business strategy and execution," said Paul Albright, general
manager, SMB & CMO, SuccessFactors. "We've taken our close
customer partnerships and created a higher level of service
engagement that taps into the specific needs of these companies."
About SuccessConnect 2009 SuccessConnect 2009, SuccessFactors'
annual user conferences, will bring together hundreds of customers
across all regions and industries and will take place locally in
San Francisco on June 8-9, Chicago on June 15-16, and New York on
June 18-19. The conferences will serve as a gathering point for
hundreds of business leaders, CEOs, CFOs and COOs, to discuss and
exchange methods, best practices and measurements for driving
business execution and performance. Comprised of high-impact
keynotes, customer presentations and best practices sessions, the
new localized format and free registration underscore
SuccessFactors' commitment to customer success. For more
information on SuccessConnect 2009 and to register, please visit:
http://www.successfactors.com/successconnect/. About
SuccessFactors, Inc. SuccessFactors is one of the fastest growing
public software companies and the leading provider of on-demand
employee performance and talent management solutions. The company
enables organizations of every size, and across every industry and
geography, to achieve high-performing workforces through goal
alignment and execution, talent development and planning, and
pay-for-performance initiatives. From 92 customers and
approximately 282,000 end users in 2003 to more than 2,700
customers and 5.1 million end users today, SuccessFactors'
solutions are widely deployed across 60 industries in over 185
countries in 31 languages. Founded in 2001 with offices around the
world, the company employs passionate people focused on
revolutionizing the future of work. For more information, visit:
http://www.successfactors.com/. SuccessFactors Dominic Paschel,
415-262-4641 Director of Public & Investor Relations
http://www.newscom.com/cgi-bin/prnh/20090602/SF26086LOGO
http://photoarchive.ap.org/ DATASOURCE: SuccessFactors, Inc.
CONTACT: Dominic Paschel, Director of Public & Investor
Relations of SuccessFactors, Inc., +1-415-262-4641, Web Site:
http://www.successfactors.com/
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