By Rex Crum
SAN FRANCISCO (Dow Jones) -- Is it possible that Dell Inc. could
become cool?
Aside from a brief ad campaign centered around the Dell Dude a
few years back, the words "Dell" and "cool" would rarely be found
together. That was partly because the Round Rock, Texas-based PC
maker stuck to a build-to-order business model, which while
profitable, also contributed to an image of Dell being like a
stodgy old car company. Buying a PC from Dell recalled Henry Ford's
old saying about being able to buy a Ford in any color you want,
"as long as it's black."
Now, Dell (DELL) is lifting the wraps on a new line of products
-- including a family of fashionable, high-end laptops -- designed
to inject some sizzle into the company's brand as it competes more
with rivals in the retail market.
The company also faces the challenge of getting consumers to pay
up for high-end devices in the middle of an economic slump that has
crimped the company's business.
Last month, Dell reported earnings had plunged 48% for the
fourth fiscal quarter as overall PC sales dried up, along with
demand for other forms of high-tech gear. Sales in the company's
"mobility" unit, which include notebooks and have been a relatively
strong performer in the past, fell 17% from the prior year.
Two years ago, Dell hired Ron Garriques, a former Motorola Inc.
(MOT) executive brought in to head up the company's entire
consumer-products business, as well as an expansion into retail
markets in the U.S. and abroad. The company then started out on a
controversial path to become more consumer friendly and establish
itself in a market already dominated by the likes of
Hewlett-Packard Co. (HPQ), with it presence in more than 80,000
retail outlets and Apple Inc. (AAPL) and its more than 200 Apple
stores around the world.
"We had the handcuffs taken off," said John New, director of
consumer marketing for Dell, in reference to the company's emphasis
on design and aesthetics. "We said that we had to do consumer
products for consumers."
Although the market for consumer PCs is shaky due to the
economic downturn, that hasn't stopped Dell from pursuing its new
strategy. And the results are such that Dell's latest consumer
offerings are quite distinguishable from their products of a couple
of years ago.
Probably few things illustrate the lengths Dell has come than
the release -- announced Tuesday morning -- of the Adamo line of
high-end notebook PCs. Dell unashamedly calls Adamo "a luxury brand
notebook design for the luxury conscious consumer," and set a
starting price of $1,999 for what it says is the thinnest notebook
on the market. And unlike its other PCs, where it promotes its
technical specifications, the Adamo is all about image, design and
style.
"We're focusing on the fashion instead of the IT [information
technology]," New said. "We want the user to be presented with this
and feel special about what they're getting."
As part of that philosophy, Dell has also done away with
traditional colors for the Adamo, saying the notebook comes in the
colors "pearl" and "onyx." The Adamo is billed as the thinnest
notebook on the market, measuring 0.65 inches thick, and is
machine-processed from a single piece of aluminum.
New added that instead of making the notebook "look like a
Nascar" race car, with stickers advertising the processors and
operating system inside of Adamo, there will be no names on the
notebook's exterior other than small Dell and Adamo logos.
Dell has also signed up the fashion line Tumi to design bags
specifically for carrying the Adamo notebook.
The launch of the Adamo line is seen by Dell as the pinnacle of
its latest round of design efforts, which include the additions of
its Inspiron Mini 9 and Mini 10 netbooks and its new Studio One 19
touch-screen desktop PC.
The company has also launched its Dell Design Studio, where
notebook buyers can choose from more than 100 design options from
designers such as Tristan Eaton, Mike Ming and Joseph Amedokpo.
"It's taken them a while, but they seem to have gotten the point
that design does matter," said Rob Enderle, director of research
firm the Enderle Group. "They view the Adamo, in particular, as a
piece of art."
Enderle said it's no secret who Dell is going after, as he
contrasts the Adamo with Apple's MacBook Air. The Adamo comes with
a 13.4-inch screen, runs on Intel Corp.'s Core 2 Duo processor,
comes with 2-gigabytes of DDR memory and a 128GB solid state drive,
and weighs less than four pounds.
The MacBook Air is almost similar in its technical
specifications to the Adamo, and Apple even claims that the MacBook
Air is the world's thinnest notebook, as it starts at 0.76 inches
thick and tapers to 0.16 inches, and weighs three pounds. The
MacBook Air comes in two versions, starting at $1,799 and
$2,499.
But Enderle says one major difference between the two notebooks
is how they each feel to the users. "The Adamo just feels more
substantial."
And while notebook makers often tout how light they can make
their products, Dell's New doesn't shy away from saying that the
company wasn't about to completely sacrifice its notebooks'
strength.
"We are definitely trying to shift the perception of Dell to one
of fashion and style," New said. "But we're not going to do a piece
of jewelry just to do one."