CALGARY, March 23, 2020 /CNW/ - As the COVID-19 pandemic
continues to evolve in Alberta
(and around the world), FortisAlberta is taking the necessary
actions and precautions to protect the health and well-being of its
employees and to provide electricity service to its customers.
FortisAlberta serves more than half a million customers with the
electricity they depend on to take care of their families and
community members throughout our province.
"We recognize these are challenging times as while most
Albertans are asked to stay home others continue to work in the
community to provide essential services. As your electricity
distribution provider, please be assured you can count on us to do
what we do best – provide our customers with safe and reliable
electricity service wherever and whenever they need it," says
Michael Mosher, FortisAlberta
President and CEO.
FortisAlberta is proud to be a part of the communities it serves
and commits to keeping the lights on for its customers. The company
is providing a full range of services for its customers and has
instilled best practices within critical parts of its business. The
company's control centre continues to remotely monitor, control,
and restore, where possible, the delivery of power across the
entire province. Early in March, FortisAlberta implemented its
business continuity plan and the company remains fully accessible
to customers 24/7 by phone at 310-WIRE (9473) or through its mobile
app where customers can report outages online or view details of an
outage. Customers can also sign up for outage alerts to their
mobile phone and/or email address to let them know if an outage
does occur.
FortisAlberta's power line employees are geographically
dispersed across 50 different communities so they can quickly
address any issues that may arise. The company has implemented work
from home measures and isolation best practices to ensure no
disruption to customers.
FortisAlberta will continue to remain in close communication
with its stakeholders to provide updates to customers and with
industry associations to share guidance specific to the electricity
sector. FortisAlberta will also continue to invest in and empower
its communities by contributing to organizations that offer
programs and services aligned with the greatest needs in the
communities it serves.
With the Alberta Government's recent announcement to provide
relief to eligible Albertans by deferring electricity and gas
charges for up to 90 days, FortisAlberta is committed to working
with stakeholders and retail partners to ensure this option is
available to customers quickly and efficiently.
For more information about how FortisAlberta is committed to
bringing us all together while we are apart, visit
fortisalberta.com.
About FortisAlberta
As owner and operator of more than 60 per cent of Alberta's total electricity distribution
network, FortisAlberta's focus is delivering safe and reliable
electricity to more than half a million residential, farm and
business customers. The Company serves more than 240 communities
with 124,000 kilometres of distribution power lines across
Alberta.
SOURCE FORTISALBERTA INC