PALO ALTO, Calif., June 6, 2013 /PRNewswire/ --Medallia®
(www.medallia.com), the global leader in SaaS Customer Experience
Management (CEM) solutions, announced today that it is partnering
with Medifast, Inc. (NYSE: MED), a leading United
States manufacturer and provider of clinically proven,
portion-controlled weight-loss products and programs, to help
facilitate its ongoing commitment to provide the best customer
service and client satisfaction.
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"We are very pleased to introduce our new customer feedback
system in partnership with Medallia," said Brian Kagen, Executive Vice President and Chief
Marketing Officer, Medifast, Inc. "As our clients work
towards their health and weight loss goals, the insights they share
are invaluable in helping Medifast continually find new and better
ways to exceed our clients' needs and expectations."
In March 2013, Medifast partnered
with Medallia to launch its L.O.V.E. (Listen, Observe, Validate and
Enhance) client feedback program designed to better understand
client satisfaction levels and to continually optimize the Medifast
experience based on the insights gained.
"We're very proud that Medifast, a company focused on creating
and sustaining relationships with its customers, has chosen
Medallia to help engage directly with customers and understand and
act on their feedback," said Borge
Hald, co-founder and CEO of Medallia. "Medifast is wisely
investing in new systems, products and services to continue to
deliver the highest level of customer support."
Medifast products and programs have been recommended by over
20,000 doctors since 1980. Clients can expect to lose 2-5 pounds
per week for the first two weeks and 1-2 pounds per week thereafter
on the Medifast 5 & 1 Plan. For more information, visit
www.MedifastNow.com.
Medifast Contact:
Janet
Reinhardt, ICR on behalf of Medifast, (646) 277-1225,
janet.reinhardt@icrinc.com
Tonja Jones, Medifast, (443)
379-5012, Tonja.jones@choosemedifast.com
Medallia Contacts:
Michelle de
Haaff, Medallia, (650) 321-3000, mdehaaff@medallia.com
Lisa Hawes, Sterling Communications,
(408) 884-5155, medallia@sterlingpr.com
About Medifast
Medifast (NYSE: MED) is the leading
easy-to-use, clinically proven, portion-controlled weight-loss
program. The company sells its products and programs via four
unique distribution channels: 1) the web and national call centers,
2) the Take Shape For Life personal coaching -division, 3) Medifast
Weight Control Centers, and 4) a national network of physicians.
Medifast was founded in 1980 and is located in Owings Mills, Maryland. For more information,
log onto www.MedifastNow.com.
About Medallia
Medallia is the customer experience
management company. Founded in 2001, the company is trusted by the
world's leading brands including Best Western, Four Seasons,
Gold's Gym, Sephora, Sony, and Verizon to improve customer
experiences. Medallia provides a SaaS-based
software platform, which captures feedback across Web, social,
mobile, and contact center channels, analyzes it in real-time,
and enables companies to take action to drive relentless
improvement of business performance. Learn more at www.medallia.com
and follow the company at blog.medallia.com, on Twitter @Medallia,
and on Facebook.com/MedalliaInc.
SOURCE Medallia