WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimisation software and services, today announced that its Impact 360� Compliance Recording solution has been successfully deployed by Node4 Limited, the specialist provider of modular IP telephony systems. Node4 is using Witness Systems� Impact 360 software to support client-based IP telephony interactions for Motorpoint � the number one UK car supermarket. The solution is also providing the company with the critical customer intelligence it needs to drive an ongoing focus on service quality and new sales generation. Replacing its incumbent solution, Node4 selected Impact 360 for its easy-to-use Web interface, its comprehensive functionality and its reliability. The Witness Systems IP recording solution enables a lower total cost of ownership through the support of high availability and high capacity systems, robustness through workflow and database support, and protocol command forwarding that supports multi-site systems. Node4�s Managing Director, Andrew Gilbert comments: �We have successfully deployed the new Witness Systems Impact 360 Compliance Recording solution and are using it in conjunction with Cisco Unified CallManager to support Motorpoint, one of our clients. Motorpoint uses the Witness Systems solution to record calls for staff coaching, as well as occasional dispute management. �We previously used another well-known recording technology for Motorpoint but found that we needed a more reliable and accessible solution to support our staff in capturing key transaction information associated with financial services and contract issues,� explains Andrew Gilbert. �Since deploying Impact 360, Motorpoint has found the solution particularly user-friendly, with staff having the ability to capture a complete record of their interactions at the simple touch of a button.� �Analysing as many customer contacts as possible is more important than ever as businesses work to secure competitive advantage by gaining a better understanding of customer demands, and then acting on the information gathered in interactions,� adds Richard Ray, Senior Business Consultant for Witness Systems. �Thanks to our Impact 360 recording technology, our customers can record up to 100 percent of calls, and with our browser-based architecture, the interactions can be viewed and made widely available. By providing individuals and departments across organisations with easy access to archived recordings, we�re increasingly able to help them extend their workforce optimisation footprint.� Impact 360, built on an open platform, is a software-only recorder that can be deployed on an industry-standard PC server with no requirements for proprietary hardware. The solution is scalable, enabling it to grow with organisations and minimise their investment. By exploiting the XML browser interface on the IP telephone, the software provides unprecedented control for recording and then �tagging� calls with additional contextual information, as well as distributing them to the correct parties via e-mail if required. This greatly increases the ease with which organisations can act on and maximise the effectiveness of their external communications with customers, suppliers, partners and staff. Impact 360 can be configured to support the recording of calls on-demand from the desktop, at the press of a button, or based on a selection of interactions that meet pre-set parameters. About Motorpoint Since opening in April 1998, Motorpoint�s philosophy has been to continually offer unbeatable prices, unbeatable choice and unbeatable service. These principles have rapidly established it as the UK's Number 1 Car Supermarket and Motorpoint is now the busiest car retailer on the internet. www.motorpoint.co.uk About Node4 Founded in 2004, Node4 is privately owned and the directors are committed to building on the initial investment and success to make Node4 the technology partner of choice. Using its investment in its data centre and national broadband network, Node4�s service portfolio includes: Business Class Broadband, IP-BVN (QoS Enabled Broadband Network), IP Telephony (Hosted & Dedicated), Hosting & Co-Location, Hosted Applications (Citrix & Microsoft), Professional Services & Support. For more information please visit www.node4.co.uk. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimise their workforce performance. The company�s Impact 360� solution unites quality monitoring, compliance and IP recording, workforce management, performance management and eLearning. Primarily deployed in contact centres � as well as the remote, branch and back offices of global organisations � the workforce optimisation solution captures, analyses and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organisations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as �will,� �anticipates,� �expects,� �intends,� �plans,� �believes,� �estimates,� and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the ability of the company to complete and integrate successfully the Demos Solutions and Exametric acquisitions and any other acquisitions or investments it may make; strategy and execution risks relating to these and other acquisitions and investments; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption �Management's Discussion and Analysis of Financial Condition and Results of Operations� in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners. Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimisation software and services, today announced that its Impact 360(TM) Compliance Recording solution has been successfully deployed by Node4 Limited, the specialist provider of modular IP telephony systems. Node4 is using Witness Systems' Impact 360 software to support client-based IP telephony interactions for Motorpoint - the number one UK car supermarket. The solution is also providing the company with the critical customer intelligence it needs to drive an ongoing focus on service quality and new sales generation. Replacing its incumbent solution, Node4 selected Impact 360 for its easy-to-use Web interface, its comprehensive functionality and its reliability. The Witness Systems IP recording solution enables a lower total cost of ownership through the support of high availability and high capacity systems, robustness through workflow and database support, and protocol command forwarding that supports multi-site systems. Node4's Managing Director, Andrew Gilbert comments: "We have successfully deployed the new Witness Systems Impact 360 Compliance Recording solution and are using it in conjunction with Cisco Unified CallManager to support Motorpoint, one of our clients. Motorpoint uses the Witness Systems solution to record calls for staff coaching, as well as occasional dispute management. "We previously used another well-known recording technology for Motorpoint but found that we needed a more reliable and accessible solution to support our staff in capturing key transaction information associated with financial services and contract issues," explains Andrew Gilbert. "Since deploying Impact 360, Motorpoint has found the solution particularly user-friendly, with staff having the ability to capture a complete record of their interactions at the simple touch of a button." "Analysing as many customer contacts as possible is more important than ever as businesses work to secure competitive advantage by gaining a better understanding of customer demands, and then acting on the information gathered in interactions," adds Richard Ray, Senior Business Consultant for Witness Systems. "Thanks to our Impact 360 recording technology, our customers can record up to 100 percent of calls, and with our browser-based architecture, the interactions can be viewed and made widely available. By providing individuals and departments across organisations with easy access to archived recordings, we're increasingly able to help them extend their workforce optimisation footprint." Impact 360, built on an open platform, is a software-only recorder that can be deployed on an industry-standard PC server with no requirements for proprietary hardware. The solution is scalable, enabling it to grow with organisations and minimise their investment. By exploiting the XML browser interface on the IP telephone, the software provides unprecedented control for recording and then 'tagging' calls with additional contextual information, as well as distributing them to the correct parties via e-mail if required. This greatly increases the ease with which organisations can act on and maximise the effectiveness of their external communications with customers, suppliers, partners and staff. Impact 360 can be configured to support the recording of calls on-demand from the desktop, at the press of a button, or based on a selection of interactions that meet pre-set parameters. About Motorpoint Since opening in April 1998, Motorpoint's philosophy has been to continually offer unbeatable prices, unbeatable choice and unbeatable service. These principles have rapidly established it as the UK's Number 1 Car Supermarket and Motorpoint is now the busiest car retailer on the internet. www.motorpoint.co.uk About Node4 Founded in 2004, Node4 is privately owned and the directors are committed to building on the initial investment and success to make Node4 the technology partner of choice. Using its investment in its data centre and national broadband network, Node4's service portfolio includes: Business Class Broadband, IP-BVN (QoS Enabled Broadband Network), IP Telephony (Hosted & Dedicated), Hosting & Co-Location, Hosted Applications (Citrix & Microsoft), Professional Services & Support. For more information please visit www.node4.co.uk. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimise their workforce performance. The company's Impact 360(TM) solution unites quality monitoring, compliance and IP recording, workforce management, performance management and eLearning. Primarily deployed in contact centres - as well as the remote, branch and back offices of global organisations - the workforce optimisation solution captures, analyses and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organisations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the ability of the company to complete and integrate successfully the Demos Solutions and Exametric acquisitions and any other acquisitions or investments it may make; strategy and execution risks relating to these and other acquisitions and investments; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.