Employee Trust & Confidence in U.S. Corporate Leaders Improves Slightly, but Only Half Think Leaders Are Effective, Towers Wa...
2014年12月9日 - 11:05PM
ビジネスワイヤ(英語)
Other leadership qualities received mixed reviews
Workers’ trust and confidence in U.S. corporate leaders has
increased modestly over the past four years, but the number of
workers who think top management provides effective leadership
overall has slipped slightly, according to research from global
professional services company Towers Watson (NYSE, NASDAQ:TW).
Further, while a majority of U.S. employees give leaders high marks
for promoting a positive image and understanding what drives
success, barely half say leaders inspire employees, understand how
their actions impact them or are open to new ideas.
According to the Towers Watson Global Workforce Study, more than
half (55%) of all U.S. employees surveyed said they have trust and
confidence in their senior leaders. That is an increase from 2012,
when 49% said they had trust and confidence in their senior
leaders, and from 47% in 2010. The survey also found that only half
(55%) of the respondents agree their top management provides
effective leadership, up slightly from 50% of employees who
responded that way in 2010.
“Given the complexities of today’s changing global economy, the
need for strong and effective leaders has never been greater,” said
Marie Holmstrom, director, Talent Management and Organization
Alignment, at Towers Watson. “And while we are pleased to see that
more employees trust and feel confident in their leaders, and that
many give high marks on certain leadership qualities, it’s
disappointing many see their leaders as falling short, especially
in their overall effectiveness.”
According to the survey, employees give leaders the following
high marks:
- Eight in 10 (80%) for promoting a
positive image of the company to the outside world
- More than two-thirds (68%) for
displaying an appropriate sense of urgency in accomplishing
important business goals; 68% for being clear and consistent about
company priorities for driving business success; and 68% for
understanding factors that lead to success
At the same time, only half the respondents agree that leaders
are flexible in their approach to new situations (47%); are aware
of how their actions impact the thoughts and emotions of other
workers (52%); and inspire employees to give their best (54%).
“The results of our study show that organizations and senior
leaders themselves need to work on improving their leadership
skills. We also know from our ongoing research that leadership is
the top driver of employee engagement, and trust and confidence in
senior leadership is among the top five reasons an employee stays
with a company. Those organizations that are able to develop strong
and effective leaders will be much better positioned to enhance
worker productivity, improve employee engagement, and attract and
retain key talent,” said Laura Sejen, managing director, Rewards at
Towers Watson.
HR’s Role in Developing Leaders
The survey also found that only four in 10 respondents (41%)
agree that senior management at their organization does a good job
developing future leaders, putting in doubt their ability to
maintain the culture they need to continue to deliver on their
strategic priorities in the long term. This is one of the lowest
scores respondents gave when asked to rate the job their leaders
are doing.
“Developing strong, effective leaders is not something that just
happens on its own. In fact, HR plays a critical role in building
the right set of leaders for an organization. To start, HR must
articulate the key capabilities required for their organization’s
top management and evaluate how leadership is positioned for the
organization’s near-term and future success. HR can build the
profile of success, assess leaders based on their demonstration of
those requirements and clarify the path needed to get the right
leaders in place today while building the next generation of
leadership,” said Holmstrom.
About the Study
The Towers Watson Global Workforce Study covers more than 32,000
employees, including 6,014 from the U.S., selected from research
panels that represent the populations of full-time employees
working in large and midsize organizations across a range of
industries in 26 markets around the world. It was fielded online
during April and May 2014.
About Towers Watson
Towers Watson (NYSE, NASDAQ: TW) is a leading global
professional services company that helps organizations improve
performance through effective people, risk and financial
management. With 15,000 associates around the world, the company
offers consulting, technology and solutions in the areas of
benefits, talent management, rewards, and risk and capital
management. Learn more at towerswatson.com.
Media:For Towers WatsonEd Emerman,
609-275-5162eemerman@eaglepr.com
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