Riverbed Simplifies Management of Unified Communications (UC) Applications with New SteelCentral UCExpert 5.0
2014年6月24日 - 9:30PM
ビジネスワイヤ(英語)
SteelCentral UCExpert 5.0 manages the lifecycle
for UC solutions, including Avaya and Cisco, by automating testing,
config management and remote troubleshooting
Riverbed Technology (NASDAQ: RVBD), the leader in application
performance infrastructure, today announced the release of
Riverbed® SteelCentralTM UCExpert 5.0, the latest version of its
unified communications (UC) performance management solution, with
added support for Avaya UC solutions. SteelCentral UCExpert 5.0
ensures the performance of business-critical VoIP communications
and identifies problems before users notice, reducing downtime
through proactive management of a company’s UC environment.
Tweet This: #Riverbed manages entire UC lifecycle with #UCExpert
release: http://www.rvbd.ly/1uXZPC5
Riverbed is the only vendor that supports the entire UC
lifecycle for both Cisco and Avaya deployments with automated
testing using actual phones, configuration management and remote
troubleshooting without end-user involvement.
“Organizations are consuming a lot of resources to deploy
enterprise unified communications platforms, but successful
deployment is measured against the quality of the end user
experience. When there are performance issues, native UC
administrative tools often do not provide complete information to
understand the scope and root cause, which reduces productivity and
ROI,” said Nik Koutsoukos, senior director product marketing,
SteelCentral. “SteelCentral UCExpert 5.0 allows organizations to
reduce costs, improve productivity and be proactive in managing the
complete lifecycle – deployment, change and ongoing management – of
their unified communications environment.”
Blog Post: SteelCentral UCExpert 5.0 Streamlines Phone
System Move to New Riverbed HQ: http://rvbd.ly/1paXWV7
The Best Way to Make UC Work at Global Scale
Ensuring consistent service availability and a superior end-user
experience for UC applications is critical to the successful
adoption of these apps by end users across the enterprise.
According to the 2013 Gartner Magic Quadrant for Unified
Communications, “the quality and effectiveness of the overall user
experience across all devices will heavily influence the
effectiveness of the solution, its adoption rate and, ultimately,
enterprise productivity.” Avaya has been a long-time industry
leader in UC and IP Telephony and was cited as a leader in the 2013
Gartner Magic Quadrant for Unified Communications.
Call center managers need to ensure that customer-facing,
critical numbers are always available and the need to route calls
properly to prevent disruption to the business. With SteelCentral
UCExpert, managers can schedule regular testing of these numbers to
verify they are available and responsive before any
customer-impacting issues occur. Also, the configuration
management feature allows help desk teams to instantly compare
phone configurations and identify specific settings that are
incorrectly set, providing valuable intelligence and shortcutting
the process for level 3 telecom teams performing the actual
troubleshooting.
SteelCentral UCExpert is part of the Riverbed SteelCentral
product family (formerly OPNET, Cascade and NEOP), recognized by
Gartner as the only “Leader” in the Magic Quadrants for both
Application Performance Monitoring (2013) and Network Performance
Monitoring and Diagnostics (2014). SteelCentral is the only
performance management and control suite that combines user
experience, application and network performance management to
provide the visibility needed to diagnose and resolve issues before
end users notice a problem, call the help desk to complain or jump
to another web site out of frustration. Riverbed SteelCentral is
part of the Riverbed Application Performance Platform™, the most
complete platform to enable organizations to embrace
location-independent computing, so that business objectives – not
technical constraints – drive how applications and data are
delivered.
Availability
SteelCentral UCExpert 5.0 is currently available.
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About Riverbed
Riverbed at more than $1 billion in annual revenue is the leader
in Application Performance Infrastructure, delivering the most
complete platform for Location-Independent Computing.
Location-Independent Computing turns location and distance into a
competitive advantage by allowing IT to have the flexibility to
host applications and data in the most optimal locations while
ensuring applications perform as expected, data is always available
when needed, and performance issues are detected and fixed before
end users notice. Riverbed’s 25,000+ customers include 97% of the
Fortune 100 and 96% of the Forbes Global 100. Learn more at
www.riverbed.com.
Riverbed and any Riverbed product or service name or logo used
herein are trademarks of Riverbed Technology, Inc. All other
trademarks used herein belong to their respective owners.
Riverbed TechnologyMEDIA
CONTACTLori Bertelli,
916-216-2968lori.bertelli@riverbed.comorINVESTOR RELATIONS CONTACTRenee Lyall,
415-247-6353renee.lyall@riverbed.com
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