DirectNET Chooses Onyx Software to Unify Company and Enhance Business Opportunities; Onyx Bests Field Of CRM Software Vendors w
2006年7月10日 - 9:30PM
ビジネスワイヤ(英語)
Onyx(R) Software Corporation (Nasdaq:ONXS), a worldwide leader in
customer management solutions for the enterprise, today announced
DirectNET has chosen its full suite of customer relationship
management (CRM) products as a unifying, company-wide platform for
improving workflow, enhancing customer service, generating sales
opportunities and conducting marketing campaigns. DirectNET, the
nation's number one value added reseller (VAR) of KVM switch
solutions, selected Onyx after an extensive review which included
vendors such as SalesLogix, Salesforce.com, Siebel OnDemand, Sugar
CRM and Soffront CRM Software. DirectNET selected Onyx's integrated
CRM, business process management and analytics solutions to unite
DiretNET's three independent business units which focus on selling
KVM switch solutions to enterprises and online, as well as the
nation's only online server rack superstore. The success of the
three business units have enabled DirectNET to emerge as the
foremost reseller of KVM and server rack brands. "After an analysis
of our needs and a thorough review of the market's leading CRM
vendors, we determined that Onyx's solution would best integrate
our divisions and unify all our business units," said Jon Inaba,
director of sales for DirectNET. "Previously, we had a CRM product
from SAP which didn't link our front and back-end operations
effectively or allow us to utilize customer data to the fullest.
Onyx adapts to our company to collectively improve business
processes, enabling us to better serve customers and leverage data
and staff in ways that offer greater sales and marketing
potential." Onyx's solution is designed to create synergies across
all DirectNET's business units and interaction channels, and is
intended to provide the company with a range of benefits including:
-- Integration of disparate systems to streamline processes and
eliminate operational redundancies, capacity to scale for future
growth, executive reporting and dashboards for tracking business
objectives; -- Improved customer support through enhanced access to
data, ticket tracking, defect tracking and contract management; --
Remote connectivity for sales teams, step-by-step selling
methodologies, access to historical and real-time data, tools for
increasing productivity, effectiveness, time management,
forecasting and managing sales channel; -- Streamlined and
centralized quote, proposal and RFP process; -- Business
intelligence (BI) tools to mine data and identify new sales
opportunities; -- Marketing automation to conduct campaigns, target
prospects, and analyze ROI. Onyx's solution for DirectNET includes:
-- Onyx Customer Management (OCM), a browser-based solution
providing sales, marketing and customer service operations a
centralized workspace to manage the entire customer lifecycle; --
Onyx Process Management, a robust and flexible platform to
automate, manage and evolve customer-centric processes, optimize
performance and increase business agility; -- Onyx Analytics to
analyze and adjust customer-facing operations using advanced
performance metrics. "When you are attempting to unite all the
elements of a rapidly growing enterprise, a CRM solution needs to
able to adapt to a company, not vice versa," said Todd Chambers,
chief marketing officer of Onyx Software. "Like many other Onyx
customers, DirectNET needed an enterprise CRM platform that could
enable them to maximize their competitive advantage by integrating
several discrete operational units. We are pleased they selected
Onyx' proven adaptive technology to help them deliver even greater
success." About DirectNET, Inc. DirectNET (www.DirectNET.us),
founded in 1995, is comprised of three independent business units:
42U, Server Racks Online and KVM Switches Online. 42U (www.42U.com)
is the leading VAR of enterprise KVM Switch Solutions. KVM Switches
Online (www.KVM-SWITCHES-ONLINE.com) is the largest KVM Switch
e-commerce store in the US. Server Racks Online
(www.SERVER-RACKS-ONLINE.com) is the one and only online rack
superstore in the US. All three companies were developed as a
response to the overwhelming need for independent datacenter and
server management solutions. As a result of the success of all
three business units, DirectNET has become the number one reseller
of the major KVM and server rack brands in the market. About Onyx
Software Onyx Software Corporation (Nasdaq:ONXS) is a worldwide
leader in customer management and process software for mid and
large size enterprises. Onyx provides flexible solutions that
enable organizations to automate, manage, and evolve their customer
processes quickly and cost-effectively for strategic advantage. By
providing an integrated suite of customer process automation
applications encompassing customer management, process management,
and analytics capabilities, Onyx enables enterprises to reduce
costs, increase productivity and grow revenue. Major companies are
aligning their customer-facing departments and managing their
customer processes with Onyx software - companies such as Amway
Corporation, Mellon Financial Corporation, The Regence Group and
State Street Corporation. More information can be found at
888-ASK-ONYX, info@onyx.com or http://www.onyx.com. Forward-Looking
Statement This press release contains forward-looking statements,
including statements about the potential benefits of Onyx products
and services. Forward-looking statements are based on the opinions
and estimates of management at the time the statements are made and
are subject to risks and uncertainties that could cause actual
results to differ materially from those anticipated in the
forward-looking statements. The words "predict," "believe,"
"expect," "intend," "anticipate," variations of such words, and
similar expressions identify forward-looking statements, but their
absence does not mean that the statement is not forward-looking.
These statements are not guarantees of future performance and are
subject to risks, uncertainties and assumptions that are difficult
to predict. Factors that could affect Onyx's actual results
include, but are not limited to each customer's actual
implementation and use of the Onyx products and the "Important
Factors That May Affect Our Business, Our Results of Operations and
Our Stock Price" described in our annual report on form 10-K, our
quarterly report on form 10-Q and other filings with the Securities
and Exchange Commission which are available on our investor
relations home page at www.onyx.com/investors. Readers are
cautioned not to place undue reliance upon these forward-looking
statements that speak only as to the date of this release. Onyx
undertakes no obligation to update publicly any forward-looking
statements to reflect new information, events or circumstances
after the date of this release or to reflect the occurrence of
unanticipated events. Onyx is a registered trademark of Onyx
Software Corporation in the United States and other countries.
Other product or service names mentioned herein are the trademarks
of their respective owners.
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