ONXS Onyx Software (MM)

Onyx(R) Software Corporation (Nasdaq: ONXS), a worldwide leader in customer management solutions for the enterprise, announced today that Customer Interaction Solutions(R) magazine, published by Technology Marketing Corporation, has named Onyx as recipient of a CRM Excellence Award for 2006. "An effective CRM solution has to help increase customer profitability, improve the quality of customer relationships, and support key business and strategic goals," said Todd Chambers, chief marketing officer for Onyx. "This CRM Excellence award was based on a case study from International SOS, the world's leading provider of emergency assistance services to international travelers, which uses Onyx to manage and enhance the delivery of customer-focused worldwide operations." "Onyx coordinates and stores all information relating to customer service and sales activity. It enables our account managers to more effectively serve our customer's needs and identify new sales opportunities in our global marketplace," said Tom Griffin, CRM Programme Manager, International SOS. "Using Onyx, we are able to centrally monitor customer information and regularly assess service levels. The result is more efficient and effective service during emergency assistance efforts and an increase in the satisfaction and value of our sales and account management capability." "Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Onyx has demonstrated to the editors of Customer Interaction Solutions(R) that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions(R). The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Interaction Solutions(R) magazine. Onyx's profile will appear in the June issue. About TMC(TM) Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interactive Solutions (www.cismag.com), Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com. About Onyx Software Onyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com. Onyx Forward-Looking Statement This press release contains forward-looking statements, including statements about the potential benefits of Onyx products. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "predict," "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-K, our quarterly reports on form 10-Q and other filings with the Securities and Exchange Commission which are available on our investor relations home page at www.onyx.com/investors. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events. Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.