ONXS Onyx Software (MM)

Onyx(R) Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced a series of online events with leading customer relationship management (CRM) industry analysts. The series features industry experts from around the world discussing research results on CRM industry trends and providing insight into industry best practices, as well as access to complimentary resources such as analyst reports and white papers. The first event will feature Richard Snow, Senior Analyst with Ventana Research's Contact Center Performance Management research practice. The free event is open to the public and will be conducted via a Web-based conference on Thursday, April 27th at 1:00 p.m. Eastern. (To register, use the following link: http://www.onyx.com/NewsAndEvents/AnalystNetcastSeries) Pre-registered attendees receive a copy of the white paper "Customer Process Management: Developing best practices and metrics for a customer-centric operation" published by Ventana. During the conference, Mr. Snow will examine various aspects of call center processes and metrics, including: -- Improving efficiencies through customer process management -- Benefits of focusing on business performance metrics rather than call or transaction metrics -- Creating a customer-centric operation "Based on our recently released Customer Contact Center study, the most important drivers for these centers are cost and customer satisfaction -- factors that are not necessarily compatible, and may even be in conflict at times," Richard Snow observes. "The impact of this paradox ripples throughout the enterprise. Companies must consider the implications and how they will balance the conflict." To register for this and future Onyx Industry Expert netcasts: http://www.onyx.com/NewsAndEvents/AnalystNetcastSeries/ About Onyx Software Onyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software -- companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/. Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.