Onyx Announces Advanced Process Technology; Innovative Solution Aligns Customer Processes, Accelerates Customer Service and Sla
2006年4月20日 - 9:03PM
ビジネスワイヤ(英語)
Onyx(R) Software Corporation (NASDAQ: ONXS), a worldwide leader in
customer management solutions for the enterprise, today announced
the immediate availability of Advanced OPM (Onyx Process
Management). Onyx Process Management--a robust and flexible
business process management platform announced in April
2005--enables customers to rapidly automate and manage
customer-facing processes using business rules and cross-platform
integration technology. Businesses everywhere use online forms for
many of their most critical customer management processes, but have
struggled with the cost and complexity of developing customized
electronic forms. Advanced OPM allows them to rapidly design and
implement custom forms with integrated process workflow and
business rules. This enables companies to align their people with
their customer-facing processes and systems, resulting in faster
customer response time, fewer errors, greater business agility, and
lower development and process cycle costs. "Business Process
Management (BPM) enables a company to describe its critical
business operations so that they can be deeply customized. Being
able to deeply customize customer-facing business operations
enables a company to differentiate itself as a strategic advantage
in a highly competitive market," said Tom Dwyer, Yankee Group
research director. Advanced OPM, the latest addition to the Onyx
Process Management portfolio, makes it easier to automate
customer-facing processes of all kinds, such as new customer
account origination, order entry, customer support, and other
workflow-based processes. Onyx's Advanced OPM enabled one financial
services customer to slash the time required to manage the credit
card enrollment process by more than 99 percent, from 3-5 days to
15-20 minutes, allowing them to reduce costs while driving
substantial increases in customer acquisition rates. "Over the past
year, Onyx has quietly become a leader in delivering
customer-focused process management capabilities," said Todd
Chambers, Onyx chief marketing officer. "Advanced OPM extends the
reach of our process technology to create business processes that
include the human factor. The resulting acceleration in the ability
to quickly create and deliver new customer-focused services,
coupled with striking cost reductions, are compelling reasons for
enterprises that care about competitive advantage to take a new
look at Onyx." About Onyx Software Onyx Software Corporation
(NASDAQ: ONXS) is a worldwide leader in customer management and
process software for mid and large size enterprises. Onyx provides
flexible solutions that enable organizations to automate, manage,
and evolve their customer processes quickly and cost-effectively
for strategic advantage. By providing an integrated suite of
customer process automation applications encompassing customer
management, process management, and analytics capabilities, Onyx
enables enterprises to reduce costs, increase productivity and grow
revenue. Major companies are aligning their customer-facing
departments and managing their customer processes with Onyx
software - companies such as Amway Corporation, Mellon Financial
Corporation, The Regence Group and State Street Corporation. More
information can be found at (888) ASK-ONYX, info@onyx.com or
http://www.onyx.com/. Forward-Looking Statement This press release
contains forward-looking statements, including statements about the
potential reaction by customers and prospects to industry
consolidation and our expectations for future financial
performance. Forward-looking statements are based on the opinions
and estimates of management at the time the statements are made and
are subject to risks and uncertainties that could cause actual
results to differ materially from those anticipated in the
forward-looking statements. The words "predict," "believe,"
"expect," "intend," "anticipate," variations of such words, and
similar expressions identify forward-looking statements, but their
absence does not mean that the statement is not forward-looking.
These statements are not guarantees of future performance and are
subject to risks, uncertainties and assumptions that are difficult
to predict. Factors that could affect Onyx's actual results
include, but are not limited to our ability to attract new
customers, our ability to close opportunities currently in our
sales pipeline, the market adoption of, and customer satisfaction
with, our product offerings, our ability to achieve the benefits
from the investments we are making in our business, our ability to
retain customers on our maintenance and product support program,
the expansion of our partner network and the ability of these
partners to effectively sell our products and the "Important
Factors That May Affect Our Business, Our Results of Operations and
Our Stock Price" described in our annual report on form 10-K and
our quarterly report on form 10-Q and other filings with the
Securities and Exchange Commission which are available on our
investor relations home page at www.onyx.com/investors. Readers are
cautioned not to place undue reliance upon these forward-looking
statements that speak only as to the date of this release. Onyx
undertakes no obligation to update publicly any forward-looking
statements to reflect new information, events or circumstances
after the date of this release or to reflect the occurrence of
unanticipated events. Onyx is a registered trademark of Onyx
Software Corporation in the United States and other countries.
Other product or service names mentioned herein are the trademarks
of their respective owners.
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