Rhode Island Nursing Homes Prepare for 16th Annual Customer Satisfaction Survey
2017年11月3日 - 4:35AM
Rhode Island nursing homes continue to set the bar for their
commitment to exceptional care experiences, thanks to feedback and
insights gained through annual customer satisfaction surveys. The
surveys are facilitated under the direction of the Rhode Island
Department of Health and fielded by NRC Health, the largest source
of long-term care and senior-living satisfaction metrics in the
nation.
Commencing the week of October 30, 2017, the state’s nursing
homes will field their 16th annual customer satisfaction survey.
Long-stay residents in Rhode Island’s long-term care facilities,
and their selected representatives (e.g., family member, friend or
other caregiver), will be asked to complete the survey. The annual
survey – originally implemented in 2002 – provides residents and
their representatives with opportunities to provide insight about
their care, which in turn, allows nursing home providers to deliver
better care experiences.
As demonstrated by the 2016 satisfaction survey results, Rhode
Island facilities are outperforming the rest of the nation year
after year:
- 90 percent of Rhode Island residents would recommend their care
facility to others, compared to the 88 percent national
average.
- 93 percent of representatives of Rhode Island residents would
recommend their loved one’s care facility to others, compared to
the 89 percent national average.
“I applaud Rhode Island’s nursing homes for the strong results
from the 2016 field survey, and I look forward to how we can
improve based on what we learn this year,” said Nicole
Alexander-Scott, MD, MPH, Director of the Rhode Island Department
of Health (RIDOH). “As Rhode Island’s population ages, it is
critical that our health system is able to provide the high-quality
health services and care needed to meet the unique needs of our
older adults.”
Nursing home providers use insight from survey results to
identify unique opportunities to improve care and enhance
experiences for residents and resident representatives. The
Department of Health also publishes the results on its website
for the benefit of Rhode Islanders who may be researching nursing
homes for themselves or a family member.
"Being able to maintain such a high level of performance year
after year is a true testament to the quality of care being
provided in Rhode Island nursing homes," said Rich Kortum, Director
of Strategic Partnerships at NRC Health. "We applaud their
success and look forward to continuing to help them seek out these
valuable insights.”
The Department of Health’s Healthcare Quality Reporting
Program—in collaboration with a multi-stakeholder group that
includes the nursing home trade associations, LeadingAge Rhode
Island and the Rhode Island Health Care Association, and the Rhode
Island Ombudsman for Long Term Care —publishes information on
nursing home quality and satisfaction annually. The program is
designed to help inform consumer decision-making and to encourage
facilities to continually improve their performance. Learn more
about the quality of care that nursing homes and other healthcare
facilities provide by
visiting www.health.ri.gov/programs/healthcarequalityreporting/.
About Rhode Island Department of Health
The primary mission of the Rhode Island Department of Health is
to prevent disease and to protect and promote the health and safety
of the people of Rhode Island. The Department of Health is a
diverse and interactive state agency with broad-ranging public
health responsibilities. To learn more,
visit www.health.ri.gov/
About NRC Health
NRC Health (NASDAQ: NRCIA and NRCIB) has helped healthcare
organizations illuminate and improve the moments that matter to
patients, residents, physicians, nurses, and staff for 35 years.
Our empathetic heritage, proprietary methods, and holistic approach
enable our partners to better understand the people they care for
and, in turn, design experiences that inspire loyalty and
trust.
NRC Health post-acute customer experience solutions help improve
quality in all long-term care and short-term stay settings,
including skilled nursing homes, assisted living communities,
independent living communities, and continuing-care retirement
communities.
For more information, call 1-800-388-4264, write
to info@nrchealth.com, or visit www.nrchealth.com.
Attachments:
A photo accompanying this announcement is available at
http://www.globenewswire.com/NewsRoom/AttachmentNg/4ea1c2c3-213f-4f2f-a785-a3bac593f471
Kayla Lounsbery
NRC Health
4024752525
klounsbery@nrchealth.com
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