Fidelity Bank Named Top In-State Bank by Forbes Magazine
2019年7月9日 - 1:23AM
For the second year in a row, Forbes Magazine has rated Fidelity
Bank one of the top three banks in Pennsylvania and one of the Best
In-State Banks in 2019. In collaboration with the analytics
firm Statista, more than 25,500 study participants were asked to
rate banks in Pennsylvania on various criteria including customers
satisfaction, level of trust, quality of digital services, and
other factors. Only the top 2.8% of all U.S. banks made the
ranking.
“To be awarded this distinction for a second year is a
tremendous honor. Most bank awards are based on financial
performance, while this measures customer experience,” explains
Daniel J. Santaniello, President and CEO of Fidelity Bank. “We are
very proud to have been named one of the “Top 200 Community Banks”
by American Banker Magazine for six consecutive years based on
Return on Average Equity as a well-performing bank. However, the
Forbes award gets to the core of what that financial performance
means; it is a testament to the Fidelity Bankers’ commitment to and
focus on the Bank’s relationship management strategy.”
Only the second time this survey has been conducted, the
research firm measured three broad categories: recommendations,
general satisfaction, and the sub dimensions of trust, terms and
conditions, branch service, digital service and financial advice.
Participants in the survey must live in the United States and
have a checking or savings account at a bank. Consumers were
asked 20 questions about their financial dealings. Fidelity
Banks score placed it at #3 in Pennsylvania.
Fidelity Bank has built a strong history as trusted advisors to
the customers served, and is proud to be an active member of the
community of Northeastern Pennsylvania. With 11 branches located
throughout Lackawanna and Luzerne Counties, Fidelity Bank offers
full-service Trust & Investment Departments, a mortgage center,
and an array of personal and business banking products and
services. The Bank provides 24 hour, 7 day a week service to
customers through branch offices, online at www.bankatfidelity.com,
and through the Customer Care Center at 1-800-388-4380.
Contact: Joann Marsili,
CFMP SVP, Marketing and Digital Sales Director(570)
504-8025joann.marsili@fddbank.com
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