Survey: eCommerce Making Trade Without Borders a Reality
2010年2月22日 - 10:00PM
PRニュース・ワイアー (英語)
International orders rise to 21% of total for global online sellers
Global fraud management improving West African countries continue
to own "'Riskiest Country"' title MOUNTAIN VIEW, Calif., Feb. 22
/PRNewswire-FirstCall/ -- The 11th annual Online Fraud Report from
CyberSource Corporation (NASDAQ:CYBS) highlights significant shifts
in global online sales and fraud management. This year's survey of
eCommerce merchants shows that among U.S./Canadian merchants
accepting international orders, 21% of their online orders came
from abroad, up from 17% the year before and 8% in 2005. This
steady growth is supported by dramatic progress in meeting the
increased fraud challenge of international orders, with 50% lower
fraud rates and 30% lower order rejection rates. (Logo:
http://www.newscom.com/cgi-bin/prnh/19990513/CYBRSOURCELOGO) "We
see this as a meaningful trend in eCommerce -- real evidence of
increasing globalization," said Doug Schwegman, CyberSource's
Director, Customer and Market Intelligence. "We think the trend was
driven in part by merchants' needs to find new sources of revenue
in a challenged economy, but also by merchants' growing ability to
manage fraud on international orders." The country origins of these
international orders favored English speaking and larger eCommerce
markets. Eighty-one percent of merchants surveyed that accept
orders from abroad said they took orders from the U.K.; 72% from
Australia. Following those were Germany (71%), France (68%), and
Italy and Mexico (64% each). Lower incidence of fraud in
international orders Surveyed U.S./Canadian merchants say they saw
fraud rates (accepted orders that turned out to be fraudulent) on
international business drop 50% in 2009--from an average of 4% in
2008 to 2% in 2009 (this compares to 1.2% on orders with domestic
origins). International orders that were rejected due to suspicion
of fraud dropped 30% in 2009, from 10.9% to 7.7%. "These global
numbers may be higher than their domestic equivalents, but clearly,
more merchants now feel they have the controls in place to better
control the risk," added Schwegman. Some familiar threats still
lurking Even with tighter controls, online fraud remains a concern.
According to the survey data, 20% of U.S. and Canadian merchants
that take orders from abroad stopped accepting orders from at least
one country due to high fraud levels in 2009. Among that group,
fully half cited Nigeria and 45% cited Ghana. Other countries high
on the watch list included Indonesia and Malaysia (30% each), Iran,
Pakistan, Romania and Russia (23% each), and China and Vietnam (20%
each). eCommerce fraud not just an international issue The survey
also outlined some high fraud areas closer to home. Thirty-three
percent of merchants stated that New York represented the highest
risk of any U.S. or Canadian city when accepting domestic orders.
New York was followed by Miami with 19%, and Los Angeles with 10%.
Among Canadian cities, 4% of merchants said Montreal and Toronto
each represented the highest risk of online fraud. The eleventh
annual CyberSource fraud survey was commissioned by CyberSource
Corporation. The survey was fielded September 10 through October 7,
2009 and yielded 352 qualified and complete responses. The sample
was drawn from a database of companies involved in electronic
commerce activities. Incentives to respondents included a summary
of the research. To obtain a copy of the survey results -- for
journalists: please call or email Bruce Frymire (650-965-6042, ).
For all others: please visit
http://www.cybersource.com/fraudreport2010 About CyberSource
CyberSource solutions enable electronic payment processing for Web,
call center, and POS environments. CyberSource also offers
industry-leading risk management solutions for merchants accepting
card-not-present transactions. CyberSource Professional Services
designs, integrates, and optimizes commerce transaction processing
systems. Approximately 295,000 businesses use CyberSource
solutions, including half the companies comprising the Dow Jones
Industrial Average. The company is headquartered in Mountain View,
California, and has sales and service offices in Japan, Singapore,
the United Kingdom, and other locations in the United States
including Bellevue, Washington and American Fork, Utah. For more
information on CyberSource please visit http://www.cybersource.com/
or email . For more information on Authorize.Net small business
solutions, please visit http://www.authorize.net/ or email . ©2010
CyberSource Corporation. All rights reserved. CyberSource is a
registered trademark in the U.S. and other countries. All other
brands and product names are trademarks or registered trademarks of
their respective companies. Available Topic Expert(s): For
information on the listed expert(s), click appropriate link. Doug
Schwegman https://profnet.prnewswire.com/Subscriber/
ExpertProfile.aspx?ei=74021
http://www.newscom.com/cgi-bin/prnh/19990513/CYBRSOURCELOGO
http://photoarchive.ap.org/ DATASOURCE: CyberSource Corporation
CONTACT: Bruce Frymire of CyberSource, +1-650-965-6042, Web Site:
http://www.cybersource.com/ http://www.authorize.net/
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